Logistics & Courier Operation Supervisor at HRLeverage Africa

Responsibilities

• The position holder will be responsible for managing and coordinating the daily operations of the logistics service delivery.
• Ensures that all services are delivered according to client standards, clients’ specifications, and KPIs;
• Handles pick-ups and deliveries according to clients’ SOP requirements and conducts audits of internal procedures;
• Conducts necessary research with carriers (all modes) in order to respond adequately to client requests and, if necessary, seeks assistance from his team leader.
• Manages daily priorities related to the logistics and operations of his clients’ couriers, and ensures all required documents are completed with precision.
• Process required shipping documents with a high degree of accuracy. Tracks and traces the client’s courier and keeps him informed in real time of the status of his shipment.
• Prepares proposals for clients based on all their specifications, validates terms, and obtains necessary approvals.
• Liaises with the different parties. Proactively identifies potential problems and ensures the situations are resolved as quickly as possible, keeping the client informed and supporting him in finding solutions.
• Ensures that operations requested by the client comply with transportation standards.
• Offers the best solutions to clients and acts in a way that ensures their loyalty;
• Analyze client requests and propose appropriate solutions.
• Coordinates the client’s credit analysis with the Accounting Department.
• Selects carriers and vendors according to clients’ needs and specified criteria.
• Follows procedures established by the department.
• Validates the method of payment with the client.
• Suggest solutions when operations problems arise.
• Complies with the SOP (client’s operating procedures).

Requirements

• Bachelor's Degree Business Management or related fields
• Five years experience in the logistics industry or a related field, demonstrating a deep understanding of its dynamics.
• IT literacy to handle electronic data and a range of software for managing inventory.
• Numeracy skills to handle cost and inventory calculations with ease
• Strong strategic thinking, decision-making, and problem-solving abilities.
• Commercial awareness to make logistical decisions that prioritise profitability
• Exceptional communication and interpersonal skills.