Logistics & Supply Chain Manager (Import & Export) at Fembol Group

Role Summary

• The Logistics Manager is responsible for overseeing and coordinating Fembol Group’s logistics and freight operations, ensuring efficient service delivery, regulatory compliance, customer satisfaction, documentation completeness and operational profitability.
• The Logistics Manager is accountable for overall service delivery, team performance, regulatory coordination, and operational efficiency.
• The role provides leadership and supervision to the Key Account Managers, NAFDAC Regulatory Officer, the Shipping and Delivery Order Process, and Import and Export Operations following strict clearing timelines, ensuring that client requirements are met, shipments are processed within agreed timelines, regulatory approvals are obtained, and operational activities comply with applicable laws, company policies, and standard operating procedures (SOPs).

Key Responsibilities
Logistics and Operations Management:

• Oversee the company’s import, export, freight forwarding, clearing, and related logistics operations to ensure timely and efficient service delivery.
• Coordinate end-to-end shipment activities, from customer instruction and documentation to regulatory approvals, cargo clearance, delivery, and final closure.
• Monitor shipment progress, identify operational bottlenecks, and implement corrective actions to minimise delays, demurrage, penalties, and avoidable costs.
• Ensure proper coordination among the Documentation, Shipping, Clearing, Haulage, and other relevant teams.
• Establish and monitor operational procedures, turnaround times, service standards, and performance targets.
• Ensure accurate operational records, shipment tracking, and timely management reporting.
• Drive the effective adoption and utilisation of the company’s logistics technology and operational systems, including Hauliin where applicable.

Key Account Management and Client Service Relations:

• Supervise and coordinate the activities of Key Account Managers to ensure effective management of assigned client accounts.
• Ensure Key Account Managers maintain regular communication with clients, provide timely shipment updates, and promptly resolve service-related issues.
• Monitor customer satisfaction, account performance, service delivery, and client retention.
• Ensure customer requests, complaints, and escalations are addressed promptly and professionally.
• Review account plans, client reports, service performance, and opportunities for business growth.
• Work with the Commercial team to identify opportunities to expand existing accounts, improve revenue, and strengthen client relationships.
• Ensure accurate client billing inputs, timely submission of supporting documents, and effective follow-up on outstanding operational and service-related issues.
• Monitor Key Account Managers’ KPIs and provide coaching, guidance, and performance feedback.

Regulatory Compliance and NAFDAC Operations:

• Supervise the NAFDAC Regulatory Officer to ensure timely processing of applicable permits, approvals, inspections, and product or shipment releases.
• Oversee regulatory activities relating to NAFDAC and coordinate with the relevant personnel responsible for SON, SONCAP, and other applicable regulatory requirements.
• Ensure regulatory documentation is complete, accurate, properly filed, and submitted within required timelines.
• Monitor the status of regulatory applications, product registrations where applicable, shipment inspections, sampling, and release processes.
• Maintain effective working relationships with relevant regulatory agencies, inspection officers, and other stakeholders through authorised company channels.
• Ensure clients receive timely updates on regulatory requirements, outstanding documentation, approval status, and potential shipment delays.
• Identify regulatory risks and ensure appropriate preventive and corrective actions are implemented.
• Ensure compliance with applicable laws, company policies, ethical standards, and anti-bribery requirements in all regulatory engagements.

Import and Export Operations:

• Supervise import and export operations to ensure compliance with customs procedures, shipping requirements, and applicable regulatory standards.
• Oversee the preparation, verification, submission, and processing of import and export documentation.
• Ensure effective coordination of Form M, PAAR, customs declarations, shipping documents, permits, and other applicable trade documentation.
• Monitor shipment schedules, vessel and cargo movements, customs clearance, delivery timelines, and export documentation requirements.
• Coordinate with shipping lines, airlines, freight partners, clearing agents, customs liaison officers, transporters, and other service providers.
• Ensure export shipments meet applicable customs, destination-country, and regulatory requirements before dispatch.
• Monitor operational costs, identify cost-saving opportunities, and ensure expenditure remains within approved budgets.
• Resolve shipment discrepancies, documentation issues, customs queries, and other operational challenges promptly.
• Ensure shipment files are properly maintained and closed out with the necessary supporting documents.

Team Leadership and Performance Management:

• Set clear objectives, responsibilities, and KPIs for direct reports and monitor performance against agreed targets.
• Conduct regular performance reviews and operational meetings to assess progress, address challenges, and improve productivity.
• Provide coaching, training, and guidance to strengthen employees’ technical competence, customer service, and problem-solving capabilities.
• Promote collaboration and accountability across the Key Account Management, Regulatory, Import, and Export functions.
• Ensure team members adhere to company policies, reporting timelines, operational procedures, and professional standards.
• Identify staffing, training, and resource requirements and make appropriate recommendations to management.

Cost Control, Risk Management, and Reporting:

• Monitor operational expenditure, service provider costs, and shipment-related charges to ensure cost efficiency.
• Review and escalate unusual costs, penalties, demurrage, documentation errors, and other avoidable operational losses.
• Ensure operational risks are identified early and appropriate mitigation measures are implemented.
• Prepare and submit periodic management reports covering shipment performance, client service delivery, regulatory status, operational costs, team performance, and outstanding issues.
• Maintain accurate records to support invoicing, reconciliation, audits, compliance reviews, and management decision-making.
• Recommend improvements to operational processes, service quality, turnaround times, and overall business performance.

Qualifications and Experience

• Bachelor’s Degree in Logistics and Supply Chain Management, Transport Management, Business Administration, or a related discipline.
• Relevant professional certifications in logistics, supply chain management, freight forwarding, or international trade will be an advantage.
• At least seven (7) years of relevant experience in logistics, freight forwarding, import and export operations, or supply chain management.
• Demonstrable experience supervising teams and coordinating multiple operational functions.
• Practical knowledge of Nigerian customs procedures, international shipping documentation, and relevant regulatory requirements, including NAFDAC and SON.
• Experience in customer relationship management, operational reporting, cost control, and performance monitoring.
• Proficiency in Microsoft Office and logistics management systems.

Required Competencies:

• Strong leadership and people management skills.
• Excellent organisational and coordination abilities.
• Strong customer service and stakeholder management skills.
• Sound knowledge of import and export processes and regulatory compliance.
• Analytical thinking, problem-solving, and decision-making skills.
• Strong communication, negotiation, and conflict-resolution skills.
• High attention to detail and commitment to documentation accuracy.
• Financial awareness and cost-management capability.
• Integrity, accountability, adaptability, and results orientation.