Logistics Associate, CBT Retailer Management at World Food Programme (WFP)

Organizational Context

• These jobs are found in Headquarters (HQ), Regional Bureaux (RB) and Country Offices (CO and Area/Field Offices.
• Job holders report to a Logistics Officer, Head of Unit or the designate.
• At this level, job holders demonstrate responsibility and initiative to respond independently to queries with only general guidance for all assistance modalities for both WFP and logistics common services.
• There is a requirement to use judgment in dealing with unforeseen problems on a daily basis. Job holders typically manage a small team, supervising and coaching staff.

Job Purpose

• To provide specialized support functions and/or supervise staff performing standard logistics/supply chain processes and activities to enable effective delivery of goods and services for all delivery modalities.

Key Accountabilities (not all-inclusive)

• Provide specialized support to logistics operations and activities, following standard processes and contributing, directly or indirectly, to the effective delivery of food assistance to beneficiaries.
• Coordinate requisitioning and ensure timely delivery of commodities and supplies to authorized partners and destinations.
• Manage logistics vendors’ contracting activities including performance monitoring and measurement.
• Support gathering market intelligence, vendor assessments (e.g., transporters, retailers) to support vendor selection process.
• Identify, resolve and/or provide recommendations on specialized queries/requests for support, using initiative and following standard processes, to ensure timely and accurate resolution of enquiries with excellent client service mind-set.
• Create Service Entry Sheet (SES) and track invoices through the Invoice Tracking System (ITS) in compliance with corporate standards.
• Additional Key Accountabilities
• Analyse operational pipeline and contribute to assessments and operational planning for all delivery modalities, especially E-Voucher to ensure that supply chain requirements are taken into consideration. 
• Manage documentation processing for execution of logistics operations (e.g., invoice verification and clearance), take appropriate actions to resolve operational issues while escalating complex issues to the supervisor. 
• Promptly attend to Retailer’s complaints on payments, mobile point of sales (mPOS) and other devices for smooth running of their transactions.
• Liaise with internal and external stakeholders to support logistics operations management and contribute to effective service delivery.
• Supervise the work of support staff, providing practical advice and guidance, to ensure individual and team objectives are delivered to agreed standards and deadlines for all assistance modalities.
• Support logistics emergency preparedness and response activities including Logistics Capacity Assessment and Contingency Plan update, to support WFP’s response in emergencies. 
• Perform any other responsibilities that may be assigned.

Standard Minimum Qualifications

• Education: First Degree or equivalent in Business Administration, Supply Chain Management, Economics, Statistics and Mathematics.
• Language: Fluency (level C) in English language. of another official language may be required depending on the location of the post or area of responsibility.
• General Service (Field): Fluency in both oral and written communication in English Language and Hausa or Kanuri in use at the duty station.

Desired Experiences for Entry into the Role:

• Experience maintaining corporate systems and running queries on ongoing shipments, pipeline information, insurance claims, and food stock.
• Experience in administering third party service providers’ contracts.
• Experience in compiling contract documentation.
• Experience in contract execution.
• Experience in budget monitoring and reporting.