Loan Collection Agents at Careers Verified

The Loan Collection Agent is responsible for contacting customers with overdue loan accounts to secure repayment while maintaining a professional and empathetic approach. The role requires a strong understanding of collection processes, excellent negotiation skills, and the ability to work under pressure to meet recovery targets.

Location: Ikeja

Key Responsibilities:

• Contact delinquent customers via phone calls, emails, or messages to remind them of outstanding payments.
• Negotiate repayment plans or settlements in accordance with company policies and compliance guidelines.
• Maintain accurate and up-to-date records of interactions and payment agreements.
• Monitor payment commitments and follow up on missed payments.
• Escalate unresolved accounts or disputes to the Collections Manager.
• Advise customers on financial responsibilities and available payment solutions.

Qualifications:

• Strong communication and negotiation skills.
• Ability to handle conversations with professionalism and empathy.
• Basic computer skills