Learning and Development Manager at Deloitte

Job Purpose

The Learning and Development Manager will be responsible for designing, developing, and implementing effective learning and development programs that align with the organization's strategic goals. This role will oversee the entire learning and development lifecycle, from needs assessment to evaluation, ensuring that training programs are engaging, relevant, and impactful.

Core Responsibilities

Needs Analysis and Design

• Conduct regular needs assessments to identify skill gaps and training requirements.
• Partner with business leaders to understand their training needs and priorities.
• Design and develop comprehensive training plans and curricula that align with the organization's strategic objectives.
• Create engaging learning experiences, including instructor-led training, e-learning, and blended learning.
• Develop and maintain a library of training materials, such as presentations, workbooks, and online courses.

Training Delivery and Facilitation

• Deliver high-quality training programs, both in-person and virtually.
• Utilize effective training methodologies, such as case studies, role-playing, and simulations.
• Facilitate interactive and engaging learning experiences.
• Provide timely and constructive feedback to participants.
• Evaluate the effectiveness of training programs through surveys and assessments.

Performance Consulting and Coaching

• Provide coaching and mentoring to employees to help them develop their skills and advance their careers.
• Collaborate with managers to identify and address performance gaps.
• Design and deliver performance improvement plans.
• Conduct career counseling and succession planning.

Learning Technology and Administration

• Manage the learning management system (LMS) and ensure its effective use.
• Develop and maintain a training calendar and schedule.
• Track and report on training metrics, such as completion rates, participant satisfaction, and return on investment (ROI).
• Manage the training budget and procure training materials and services.

Organizational Development

• Collaborate with HR Business Partners to identify organizational development needs.
• Design and implement leadership development programs.
• Facilitate team-building and cultural change initiatives.

Educational Requirements

• Bachelor’s degree in human resources, Business Administration, or a related field
• Master’s degree in human resources, or a related field

Professional Requirements

• HR certification (e.g., CIPM, SHRM or HRCI) or any relevant certificate.

Experience Requirements

• Minimum of 10 years' progressive HR experience
• Experience in designing and delivering global training programs
• Experience in delivering, engaging and effective training sessions, both in-person and virtually
• Proven track record of designing and developing effective training programs, including needs assessments, curriculum development, and instructional design.

Competency Requirements

Knowledge Requirements

• Comprehensive knowledge of implementing organizational development initiatives, such as change management, leadership development, and team building.

Skill Requirements

• Strong problem-solving skills
• Excellent communication and strong leadership skills for coordinating with multidisciplinary teams.
• Expertise in utilizing learning management systems (LMS), authoring tools, and other training technologies.
• Strong instructional design skills and experience developing engaging training materials.
• Project management skills.

Personal Abilities

• Professional attitude towards work
• Shares the AMCE’s vision.
• Proactive and organized.
• Commitment to effective human resources management
• Has personal and professional credibility and commands the respect of colleagues and peers. 
• Supportive and approachable and capable of inspiring confidence in staff members
• Ability to adapt accordingly.
• High levels of honesty and integrity