Learning and Customer Experience Coordinator at Lagos Business School

Location: Ajah, Lagos
Employment Type: Part-time
Position Type: Temporary / Contract
Openings: 4

Job Summary

• The position holder will assist the Learning and Customer Experience Manager in delivering a great learning experience for customers by ensuring hitch-free hosting of LBS programmes and seminars through professional coordination and support activities as directed by the Learning and Customer Experience Manager.

Essential Duties / Key Job Roles and Responsibilities
Responsibilities include but are not limited to the following:

• Serve as coordinator for activities that contribute to the successful hosting of assigned programmes including but not limited to the Advanced Management Programme, Senior Management Programme, Owner-Manager Programme, Open Seminars and Custom Programmes.
• Maintain database of participants on all coordinated programmes.
• Prepare and send participants to profile to Faculty.
• Prepare Name tags and Chest tags for participants and laminate.
• Ensure prompt payment of resource people.
• Ensure that classrooms and learning facilities are conducive and environment enabling for participants.
• Set up required teaching aids (as specified by lecturers).
• Work closely with the facilities department to ensure hitch-free sessions and adequate support provided to participants
• Prepare and distribute contact list at least three (3) weeks after programme commences.
• Prepare and distribute assessment questionnaires.
• Compute and distribute a summary of assessment questionnaires to relevant staff.
• Keep a record of the incidence of lateness into and out of class by facilitators.
• Act as timekeeper and provide support for adherence to programme timetable.
• Any other duty to be assigned by the Learning and Customer Experience Manager from time to time.

Qualifications

• Minimum of a University Degree or its equivalent from a recognized institution.

Professional Qualification:

• Customer Service certification is an added advantage
• Project management proficiency certificate

Experience:

• Minimum of three (3) years hospitality and/or customer service experience with a good understanding of the key levers for delivering great customer experience.

Competencies Required:
To be successful in this role, candidates must possess the following competencies;

• Good Communication skills
• Good Interpersonal skills
• Organizing and planning skills
• Good timekeeping
• Proficiency in the use of computer
• Basic bookkeeping and financial records management
• Good records management skills
• Good secretarial and administrative skills
• Very good customers services skills.