About the role
This role involves spearheading our third-party logistics operations, building and scaling a robust logistics partner network, ensuring partner success, and driving key logistics KPIs in a data-driven and cost-efficient manner.
Key Responsibilities
3PL Partner Network
- Identify, onboard, and manage a nationwide network of third-party logistics (3PL) partners across Nigeria.
- Build and maintain strong relationships with partners to ensure alignment with service expectations.
- Ensure partners meet onboarding requirements including all legal and compliance documentation.
Performance & ROI Management
- Design and implement a performance-linked incentive structure for partners based on KPIs like TAT (Turnaround Time), delivery success rate, tech usage, customer feedback, etc.
- Monitor partner performance through dashboards and field audits and provide timely feedback loops.
- Drive partner retention by ensuring a healthy return on investment (ROI) and consistent order flow.
Capacity Planning & Fulfillment Support
- Collaborate with business and warehousing teams to forecast volume and plan delivery fleet capacity at each stock point.
- Match logistics resources with sales/delivery forecasts to prevent bottlenecks or under-utilization.
Compliance, Risk, and Documentation
- Ensure compliance with operational SLAs, NDAs, insurance policies, and safety standards.
- Implement robust risk mitigation frameworks including insurance coverage, vetting processes, and security deposits.
Process Innovation & Tech Adoption
- Work with product and tech teams to drive 3PL adoption of logistics software and real-time tracking systems.
- Lead innovation initiatives aimed at cost reduction, automation, and improved delivery efficiency.
- Introduce and refine SOPs and SLAs to standardize delivery excellence across partners.
Reporting & Data Insights
- Develop weekly/monthly reporting dashboards to track fulfillment rates, partner efficiency, and delivery KPIs.
- Use data to optimize territory-wise logistics network design and make strategic decisions.
Cross-Functional Collaboration
- Work closely with Sales, Warehouse, Product, Customer Experience, and Finance teams to ensure seamless end-to-end operations.
Support expansion initiatives with logistics readiness for new geo launches and peak periods.
Qualifications & Requirements
- Bachelor's degree in Logistics, Supply Chain, Operations, or related field. MBA is a plus.
- 6+ years of experience in logistics, supply chain, or operations management (preferably with B2B, e-commerce, or FMCG background).
- Proven experience in 3PL or fleet partner management at scale.
- Strong analytical mindset with hands-on experience in using data to drive decisions.
- Excellent negotiation, people management, and organizational skills.
- Experience with logistics tech tools, TMS, or delivery tracking platforms is an advantage.
What we can offer you
- Culture: We put our people first and prioritize the well-being of every team member. We’ve built a company where all opinions carry weight and where all voices are heard. We value and respect each other and always look out for one another. Above all, we are human.
- Learning: We have a learning and development-focused environment with an emphasis on knowledge sharing, training, and regular internal technical talks.
- Compensation: You’ll receive an attractive salary, pension, health insurance, annual bonus, plus other benefits.
Gmail
Yahoomail