Lead, Rooms & Reservations at Wells Carlton Hotel & Apartments

Job Summary

• We are seeking an experienced and strategic Lead Rooms & Reservations to oversee all aspects of room operations, reservations, and guest services.
• The successful candidate will ensure operational efficiency, exceptional guest experiences, and revenue optimization while leading the rooms and reservations teams in alignment with organizational goals.

Job Role / Key Responsibilities

• Oversee day-to-day operations of rooms, front office, housekeeping, and reservations
• Develop and implement strategies to optimize occupancy, revenue, and guest satisfaction
• Monitor reservation systems, room allocation, and inventory management
• Lead, train, and mentor the rooms and reservations team
• Ensure compliance with quality standards, health, safety, and service protocols
• Collaborate with marketing, sales, and revenue management teams to maximize revenue
• Analyze performance reports, guest feedback, and operational data to identify improvements
• Implement policies and procedures to ensure smooth operations and high service standards
• Manage budgets, staffing, and resource allocation for rooms and reservations departments

Expectations

• Strong leadership and team management skills
• Excellent communication and interpersonal abilities
• Ability to plan strategically and solve operational challenges efficiently
• Results-oriented with a focus on guest satisfaction and revenue growth
• Attention to detail and commitment to maintaining high-quality standards
• Professional, reliable, and proactive approach to problem-solving

Qualifications

• Bachelor’s degree in Hospitality Management, Hotel Management, or a related field
• Master’s degree or professional certifications in hospitality management is an advantage
• Strong knowledge of property management systems (PMS), reservation platforms, and revenue management tools
• Familiarity with hospitality operations, guest service standards, and quality assurance

Work Experience:

• Minimum of 8–10 years of experience in hotel operations, with at least 3–5 years in a senior management role
• Proven experience managing front office, housekeeping, or reservations teams
• Demonstrated success in optimizing occupancy, revenue, and guest satisfaction
• Experience in high-volume hotels, resorts, or luxury properties is preferred
• Track record of implementing operational improvements and staff development initiatives.