Laundry Specialist - Hygiene at LEAD Enterprise Support Company Limited

Job Summary: 

The Laundry Specialist will have a dual role – Application & Sales and Business Development. He or She will drive the growth of the Laundry business by identifying potential customers who need Laundry Cleaning solutions and building a Sales plan and Sales strategy for the market that ensures the attainment of company sales, goals and profitability in consultation with the Business Manager. The Laundry Specialist will manage the sale of the company\'s Laundry products and services in defined geographical areas. To ensure consistent, profitable growth in sales revenue through proper study of the Laundry system, product recommendations to suit the customers\' requirements, planning, deployment and business management. The Laundry Specialist will also develop customer relationships and intimacy.

Key Responsibilities: 

Adheres to all company policies, procedures and business ethics codes and ensures that they are communicated and implemented within the team. Duties include the following, measurable in terms of time, cost, quality or quantity. 

Strategic Responsibility: 

• To facilitate FRT in the development of sales strategy/policy, processes and procedures.
• To manage the implementation of all the relevant applicable SOPs.
• To ensure sales transactions are executed as per given prices and policies.
• To monitor various projects\' progress, identify new project opportunities and share a regular update with FRT/ART. 

Day-to-Day Management:

• To manage the day-to-day operations of the sales region providing guidance, encouraging teamwork and facilitating related professional work processes to achieve high performance standards.
• To make regular customer visits for sales development and facilitate customers for various projects and probabilities to boost sales.
• To deal with customer grievances and follow-up on customers\' technical requirements for resolution and various customer trials analysis and support.
• Coordinate with internal and external parties at the appropriate levels to ensure a smooth flow of interaction and transaction.
• To assess the various information tools, identify business opportunities, scope of new product development and pinpoint bottleneck areas i.e. market threats, competitors initiatives etc. to further increase sales volume, market share and profitability.  

Sales Growth Targets: 

•  Ensure Sales Targets are achieved as per assigned product and region/key accounts through managing the effective sales strategy and follow-up to ensure accomplishment of sales operational plans.
• Use of technical knowledge & skill to provide relevant feedback to customers on various Laundry cleaning processes. 

Customer Relationship:

• To develop a good customer base, manage customer relations, and facilitate business managers/sales heads to organize various business meets/seminars to boost customer intimacy.

Key Accounts:

• To focus actively on Key Accounts and seek support from various functional teams/management where appropriate to ensure prompt solutions to their satisfaction.
• To build accurate and detailed profiling for the key accounts to explore new business opportunities.

Budget:

•  To prepare and recommend a sales budget and monitor financial performance versus the budget to ensure business alignment. 

Reporting:

• To prepare all applicable reports in time for accuracy and to ensure that they match the functional requirements, policies and standards. 

Job Requirements: 

• BSc/BE/B. Tech – Textile, Chemistry OR Chemicals and PG Qualification will be preferred but not mandatory.
• Minimum of 5 years of experience in managing Laundry and has a flair to sell.
• Well-exposed to the knowledge of fabric washing. Must be exposed to Laundry application. Must have the technical acumen to understand the chemistry of cleaning linen.
• A good spoken and written English skill is a must. Working knowledge of French would be an added advantage.
• Excessive travelling is required in and around Nigeria/West Africa.
• As per the need of the business, the job is transferrable and posting can be made anywhere in Nigeria/West Africa.
• Additional knowledge of textile engineering and handling of laundry machines will be an added advantage.