Laundry Man at Greengates Group

We are a group of companies that have various concerns in the economy including hospitality which is our new baby.It is locted in the heart of Ikoyi,Lagos

SCOPE

Responsible for supervising the operational efficiency of all laundry areas and the service delivery of those areas within budgeted guidelines. 

PRIMARY RESPONSIBILITIES

• Oversee the implementation of laundry standards and procedures
• Recommended changes to these standards and training needs on an ongoing basis
• Maintain a current and thorough knowledge of all laundry systems
• Open and close the shift and ensure effective shift hand over
• Distribution and collection of keys
• Management of all incoming and outgoing calls to Laundry Department
• Direct task allocations and change according to volume and peak periods
• Perform quality inspections
• Priorities VIP or difficult guests
• Liaise with Housekeeping for guest and hotel requirements
• Ensure laundry valet is processed and delivered in a timely manner
• Co-ordinate special projects (e.g. equipment routine service; stock inventories)
• Manage all special requests made by guests
• Ensure consistency within the department
• Ensure you have complete knowledge of room types, layouts and facilities and the location of these
• Supervise laundry storage areas
• Maintain adequate stock levels

Complete stock takes as required

• Maintain stock levels
• Conducts shift briefings to ensure hotel activities and operational requirements are known

PRODUCT AND SERVICE QUALITY

• Adhere to Housekeeping Policies and Procedures
• Understands the hotel’s facilities, products and services
• Adhere to hotel brand standards