Knowledge Management Coordinator at First Bank

DUTIES & RESPONSIBILITIES

• Deliver business-driven portfolio of useful information, research and intelligence-based services to all levels of the bank’s employees by creatively leveraging technology 
• Monitor the use of the knowledge assets and measure the business value of the knowledge to the end-user community, by leveraging technology 
• Promote knowledge-sharing through the bank's operational business processes and systems by, among others, strengthening links and improving integration among information sources within the bank 
•  Provide support for the establishment and nurturing of communities of practice, including workshops, research and action learning programmes 
• Identify stakeholders and creatively look for opportunities to engage them in knowledge management strategies 
• Plan and manage short- and long-term knowledge management projects to drive the bank’s KM vision and strategy
• Document knowledge management and business intelligence requirements and ensure sign-off from end-user communities prior to systems implementation deployment 
• Ensure that the outcomes of learning projects are comprehensively documented and that valuable know-how arising from participation in the Academy’s programmes is keyword searchable, making it possible for individuals and teams to share knowledge 
• Work in conjunction with ICT to design appropriate knowledge management systems and corporate reporting solutions that meet business needs 
• Support the maintenance of the E-Learning/mobile Platforms 
• Generate periodic reports and analytics 
• Design, construct and maintain in-house content management systems and online data repositories of relevant materials, including library catalogues. Refine search and retrieval processes to harvest relevant research from a wide range of online and offline sources 
• Extract and manage information relevant to the bank from electronic databases and other published sources using search engines, query tools and other more traditional approaches 
• Develop an appropriate framework for analyzing and capturing useful knowledge from individual learners, workshops etc., in a style and language suitable for corporate-wide dissemination/sharing 
• As part of the Bank’s Information Security requirements, maintain the security of all Information entrusted to the staff and comply with the principles and policies in the Information Security Handbook

JOB REQUIREMENTS

Education

Minimum Education: First Degree in any relevant discipline; Higher Degrees/Professional Certifications (an added advantage)

Experience

Minimum experience – 8 years relevant experience (with at least 4 in competency Development/knowledge management)