Key Account Manager at Imperial

Job Function:

• To ensure all activities regarding the management of designated key accounts are executed and that the assigned key account portfolio grows as per the annual incentive scheme.

Key performance areas:

Customer relationship management

• Manage customer relationships and expectations effectively and pro-actively across all levels of the customer’s business units, in line with:
• Manage the agreed Commercial contract
• Total ISL service offering.
• SLA/SOP and customer KPIs are in place and presented quarterly
• Update respective system’s on a monthly basis

New business development:

Lead generation

• Identify new opportunities within the customer’s organisation to expand service offering.
• Identify new business within target segments as identified by the BDE.

Data analysis:

• Analyse and report the customer’s business on the BI Toolkit on a monthly basis to understand emerging trends within their business and industry.
• Ensuring timeous communication to BDE, informing of any potential changes within the customer’s business, industry and potential risk to ICF.
• Customer engagement

Sales Calls:

• 8 customer engagement per week
• Monthly check in with the Commercial Team regarding customer engagements

Database Quality:

• Establishing appropriate relationships & communication with the relevant functional area’s both internal and external to enhance customer satisfaction & ensure customer retention.
• All client records should always be maintained with updated:
• Accurate customer details pertaining to:
• Customer contact details
• Contact name, email, current telephone number and job title
• Opportunity naming conventions including correct verticals, sub verticals and revenue products.
• Accurate Estimated closing dates
• Accurate Client Revenue projections

Qualifications required:

• Diploma/Degree in Logistics, Supply Chain or Marketing Management.

Skills and experience required:

• Strong analytical skills
• Strong Networker
• Minimum 10 years’ experience in International Freight Management
• Good understanding of Import/Export procedures and Incoterms
• Good client relationship management, communication, and presentation skills
• Valid driver’s License and own vehicle
• Ability to present the company services and group in a professional manner
• Willingness to acquire new skills and gain knowledge
• Work well under pressure, adhere to deadlines and be a self-starter
• Ability to work independently and be a team player simultaneously
• Must take ownership of the position, be dedicated and innovative
• Geographical and geopolitical knowledge, ability to interface and communicate with different cultures is essential
• Excellent Communication and presentation skills