Key Account Associate at TeamAce Limited

Responsibilities

• Build relationships with senior stakeholders and manage account planning.
• Identify and prioritize accounts based on outstanding issues, growth opportunities, strategic value, and renewal timeframe.
• Advise clients on the most effective ways to use Posist Products.
• Ensure high customer satisfaction scores(NPS), manage customer health status, and adherence to tickets SLAs.
• Through collaboration with Product/Tech teams, provide consulting services for a specific set of customers and maximize their ROI. Increase renewal rates and reduce churn.
• Identify and build Up-selling and cross-selling opportunities within your existing accounts and, take EBR’s on an annual basis.* Work collaboratively with various internal teams/individuals for the best interest of the customer (engineering, sales, etc.).

Requirements

• Minimum of HND / BSc in any related field.
• 1-3 years experience in Similar Industry.