Jobs at TeamAce Limited

Responsibilities

• Build relationships with senior stakeholders and manage account planning.
• Identify and prioritize accounts based on outstanding issues, growth opportunities, strategic value, and renewal timeframe.
• Advise clients on the most effective ways to use Posist Products.
• Ensure high customer satisfaction scores(NPS), manage customer health status, and adherence to tickets SLAs.
• Through collaboration with Product/Tech teams, provide consulting services for a specific set of customers and maximize their ROI. Increase renewal rates and reduce churn.
• Identify and build Up-selling and cross-selling opportunities within your existing accounts and, take EBR’s on an annual basis.* Work collaboratively with various internal teams/individuals for the best interest of the customer (engineering, sales, etc.).

Requirements

• Minimum of HND / BSc in any related field.
• 1-3 years experience in Similar Industry.

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Responsibilities

• Coordinate and provide care that is safe, timely, effective, efficient, equitable, and client centred.
• Handle case assignments, draft service plans, review case progress and determine case closure.
• Help clients achieve wellness and autonomy.
• Facilitate multiple care aspects (case coordination, information sharing, etc).
• Help patients make informed decisions by acting as their advocate regarding their clinical status and treatment options.
• Develop effective working relations and cooperate with medical team throughout the entire case management process.
• Take the extra mile and interact with patients to keep track of their progress and to ensure satisfaction.
• Record cases information, complete accurately all necessary forms and produce statistical reports.
• Promote quality and cost-effective interventions and outcomes.
• Assess and address motivational and psychosocial issues.
• Adhere to professional standards as outlined by protocols, rules, and regulations.

Job Requirements

• BS Degree in related healthcare field
• Experience with Ms office required.
• Effective communication skills.
• Excellent organisational and time management skills.
• Problem solving skills and ability to multi-task.
• Compassionate with teamwork skills
• Experience working with an EMR would be an advantage.