IT (VSAT) & Maintenance Assistant at International Rescue Committee (IRC)

Requisition ID: req28447

Sector: Information Technology

Employment Category: Regular

Employment Type: Full-Time

Open to Expatriates: No

Location: Gwoza, Nigeria

Scope:  

The IT Department supports the organization’s work by providing reliable and scalable applications and infrastructure of the IRC’s offices in the US and around the world, including many technologically challenging locations. An integral component of this effort is ensuring that Country Programs have the capacity to implement and support these IT initiatives effectively across the country offices and in the field sites.

Supporting Monguno field sites a VSAT Communication Technician that is skilled in installations, repairs, commission, and service of VSAT System.

Under the supervision of the Senior Area Manager, the Country IT coordinator, and IT Officer in Maiduguri, the VSAT technician is primarily responsible for providing technical support for products and services in the IRC field office.

Major Responsibilities:

• Responsible in providing technical support to VSAT installation and commissioning.
• Advanced knowledge of configuration and maintenance of VSAT modem, and experience with VSAT terminals (Ku, Ka, and C Band).
• Ensure continuous operation and monitoring of Hub and routers link to ensure all sites are up and running.
• Connect, monitor, control and configure networking equipment.
• Ability to diagnose faulty systems, apparatus or parts using equipment and hand tools to find the source of any breakdown and correct the problem at hand.
• Troubleshoot Radio frequency and IP components of the VSAT system with computer software and test equipment, as well make effective recommendations.
• Interpret troubleshooting results and determine the best course of action to restore VSAT operability in the least time possible manner and most cost-effective manner.
• Responsible in generating report for daily activities.
• Advanced knowledge of handling different VSAT equipment. Such as satellite modems, transceivers, BUC, LNBs and antennas.
• Performing tasks related to Local Area Network (LAN) and WLAN troubleshooting in the field offices.
• Ensures that offices/Guest House infrastructures are functioning at any given time.
• Conduct preventive maintenances under the supervision of the maintenance officer for plumbing systems, electrical systems, solar system and facility structures
• Supervise the works of technicians in repairs of IRC assets, equipment and properties as may be directed by the maintenance officer

Key working relationships

• Position reports to: Senior. Area Manager
• Position directly supervises: no staff.
• Indirectly Reports to: IT Officer, Maintenance Officer

Qualifications

Education: Bachelor’s degree in Computer Engineering/Science and or related

Technical Skills & Experience:

• At least 2-3 years of relevant experience in Tele communications and network administrations,
• Advanced knowledge of configuration and maintenance of VSAT modem, and experience with VSAT terminals (Ku, Ka, and C Band).
• Experience working with the following software and hardware equipment: Windows 10 Professional, MS Office 365, Sophos Anti-Virus, Routers, LAN, WAN, VSAT
• Good technical writing/documentation skills
• Must be able to work with limited supervision and exercise independent judgment in problem solving.

Soft Skills and Competencies:

• Good verbal communication and report-writing skills with the ability to convey information effectively in Country official language – English would be nice to have as an additional working language.
• Customer & client centered and service-oriented mind & attitude, and ability to work under pressure and diligently carry out instructions.
• Proven sense of professional discretion, integrity, and ability to manage situations diplomatically and to effective resolution.

Language Skills: Excellent English and other major Country languages communication skills including speaking, listening, and writing. Knowledge of Hausa will be an added advantage.

Standards of Professional Conduct The IRC and IRC workers must adhere to the values and principles outlined in the IRC Way – Code of Conduct.  These are Integrity, Service, and Accountability.  In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Harassment-Free Workplace, Fiscal Integrity, Anti-Retaliation, Combating Trafficking in Persons, and several others.

Gender Equality: IRC is committed to narrowing the gender gap in leadership positions. We offer benefits that provide an enabling environment for women to participate in our workforce including parental leave, gender-sensitive security protocols and other supportive benefits and allowances.

Working Environment

IRC is an Equal Opportunity Employer. IRC considers all applicants on the basis of merit without regard to race, sex, color, national origin, religion, sexual orientation, age, marital status, veteran status, disability or any other characteristic protected by applicable law.

Female Candidates are strongly encouraged to apply!!!