IT / Technical Support Officer - Microfinance Bank at Edgewood Consulting

Job Summary

• We are looking for a qualified Tech Support Officer to join our IT team.
• The successful candidate will be responsible for providing technical support for hardware, new technology, networking, and applications.
• This role requires vast knowledge in different operating systems, proficiency in Microsoft/Office 365, and all related applications.
• Proficiency in Bank one operations will be an added advantage.

Responsibilities

• Provide technical support and resolve issues related to the bank’s software applications, ensuring timely resolution and minimizing downtime.
• Provide technical support for hardware issues, including troubleshooting, repair, and maintenance.
• Stay updated with the latest technology trends and provide support for new technology implementations.
• Offer networking support, including configuration, troubleshooting, and maintenance of network systems.
• Provide application support for various software used within the organization, ensuring smooth operation and resolving any issues that arise.
• Support and maintain different operating systems (Windows, macOS, Linux), ensuring they are updated and functioning efficiently.
• Manage and support Microsoft/Office 365 applications, including setup, configuration, troubleshooting, and maintenance.
• Document technical issues and resolutions to help build a knowledge base for future reference.
• Train staff on new technologies and software applications to ensure they are used effectively.
• Develop strategies for improving IT services and support.
• Ensure compliance with IT policies and procedures and maintain a high level of security for all IT systems.
• Communicate effectively with internal stakeholders, including end-users, developers, and management, providing regular updates on support activities, issue resolution, and system status.

Qualifications

• Bachelor's Degree in Computer Science, or a related field.
• 3 - 5 years proven experience in a tech support role, with strong technical knowledge of hardware, new technology, networking, and application support.
• Extensive knowledge of various operating systems, including Windows, macOS, and Linux.
• Proficiency in Microsoft/Office 365 applications and the ability to support and troubleshoot issues related to these applications.
• Excellent problem-solving skills and the ability to troubleshoot complex technical issues.
• Strong communication and interpersonal skills to effectively support and train staff.
• Ability to work well under pressure and manage multiple tasks simultaneously.
• Strong attention to detail and the ability to document technical issues and resolutions accurately.
• A proactive approach to learning and adapting to new technologies.