IT Support Systems Engineer at Layer3

Key Responsibilities:

• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Experience in several of the following areas: database architecture, business intelligence, big data, Quickbooks, advanced analytics
• Providing technical support across the company (this may be in person or over the phone)
• Maintaining records of software licenses and managing stocks of equipment, consumables and other supplies.
• Should also have a background in Performance and Capacity Planning of High End Enterprise and Midrange Storage Arrays, Network Connectivity and related performance expertise and knowhow.
• Deploy and Manage Microsoft office 365 and other applications e.g Odoo ERP, NMS, across the organization
• Install and manage system security and end point security (e.g. Sophos, intrusion detection systems) and data backup/recovery across the entire organization.
• Responsible for training users on new systems, software, and hardware, to ensure that employees are using technology appropriately and efficiently.
• Implement and manage Virtual and private cloud platforms (Vmware, Openstacks, proxmox, server virtualization, storage)

Requirements

• Bachelor's or Master's degree in Computer Science, Information Technology, or related field.
• Minimum of 5 years of relevant experience in IT Systems Support Engineer or any related role.
• Relevant certifications (e.g., ITIL, Vmware, Comptia, MSCDBA etc) are a plus.
• Strong problem-solving abilities to quickly identify, analyze, and effectively solve complex technical problems.
• Strong communication skills to explain complex technical concepts in a simple, understandable manner to non-technical users.
• Ability to multitask and prioritize work effectively, often under pressure, to meet deadlines and service level agreements.
• Ability to work effectively in a fast-paced environment and manage multiple priorities.
• Implement and manage Virtual/cloud platforms (Vmware, servers, storage)

Technical Skills

• Proficiency in Windows, macOS, and Linux Operating Systems; knowledge of network protocols and configurations.
• Excellent knowledge of technical management, information analysis and computer hardware/software systems.
• Extensive knowledge of computer systems, networks, and relevant software to troubleshoot and resolve issues that users encounter.
• Knowledge of security protocols, IT systems, and network configuration to ensure that systems are protected against threats.
• Experience in network configuration and data management, providing support for both hardware and software issues.
• Experience in designing, developing, and managing cloud-based infrastructure and applications.