IT Support Personnel at Fadac Resources

RESPONSIBILITIES:

• Consulting with IT managers and other departments as required.
• Providing IT assistance to staff and guests.
• Training end-users on hardware functionality and software programs.
• Resolving logged errors in a timely manner.
• Monitoring hardware, software, and system and network performance.
• Administration of office 365
• Webster related tasks
• Updating computer software as well as upgrading hardware and systems.
• Maintaining databases and ensuring system security.
• Documenting processes and performing diagnostic tests.
• Keeping track of technological advancements and trends in IT support

REQUIREMENTS:

• A bachelor's degree in computer science, information technology, or similar.
• 3-5 years of experience as an IT support specialist.
• Experience in hospitality IT will be considered
• Exceptional ability to provide technical support and resolve queries.
• In-depth knowledge of computer hardware, software, and networks.
• Knowledge of web hosting and content management
• Ability to administer and manager cloud solutions, such as Office 365
• Ability to determine IT needs and train end-users.
• Proficiency in IT hospitality software, such as Opera and Ezee PMS, IPtv, Visitor’s Management Systems as well as Restaurant and Spa software.