IT Support Officer at The GIG Group

KEY RESPONSIBILITIES: 

• Responsible for installation  and configure hardware and software components
•  Repair or replacement of  damaged hardware
• Upgrading systems to enable compatible software
• Ensure Installation and upgrading of working antivirus software
• Testing and evaluation of new technology
•  Performing tests on new hardware and software
• Define software, hardware and network requirements
• Troubleshoot hardware and software issues
• IT support officer ensure they provide IT consulting in various      departments and assist managers in IT.
•  IT support officer also provide proper assistance to staff and various customers of the organization.
•  Training the customers to use hardware and software programs to enhance the available IT support.
• Diagnose any user faults, email configuration and mailbox creation.
•  They must also identify errors and register complaints related to IT.
• IT support officers should also monitor the performance of each IT system.
•  The Support Officers must also resolve computer software to upgrade IT systems.
• Support Officers must also ensure the security of IT systems.
• IT support officers must also document processes and then conduct IT-related tests to diagnose problems.
• They must keep in mind the latest IT trends and technological advancements.·        
• Ensure that all departments use technology profitably and comply with regulatory standards.
• Responsible for supervision of system infrastructure to ensure functionality and efficiency.
• Build quality assurance and data protection processes.

Qualifications

• Bachelor’s Degree in Computer Engineering, Computer Science, IT, Telecommunications or related field
•  A minimum of 2years relevant work experience providing IT support in a corporate or high paced environment;
•  Experience conducting business requirements gathering & analysis and providing the relevant technical support to meet these needs;
•     Good understanding of current IT security and data protection standards;
•      Demonstrated understanding of IT Management;
•   Strong troubleshooting and critical thinking skills with the ability to investigate issues and requirements and identify and prioritize appropriate solutions;

PERSONALITY REQUIREMENTS/TRAITS

• Outstanding communication skills
•  Excellent analytical skills.
• Strong work ethics
•   Technology-driven
• Result and Service Oriented