IT Support Officer (Software Development Inclined) at FoliXx Hospitality

Job Overview

• The ideal candidate is not just an IT support technician, but someone who understands the full software development lifecycle, can troubleshoot complex technical issues, and also contribute to the maintenance, customization, and improvement of software systems, internal tools, and web platforms.
• You will work closely with multiple departments (Operations, HR, Finance, Marketing, and Management) to provide end-to-end technical support, streamline digital workflows, and support the development and maintenance of our internal software tools.

Key Responsibilities
IT Support Functions:

• Provide first- and second-level technical support to staff across all business units.
• Troubleshoot and resolve issues with hardware, software, network systems, printers, and POS terminals.
• Monitor and maintain internet and internal network stability, ensuring connectivity across branches.
• Set up and configure new devices, email accounts, and system permissions for team members.
• Ensure data backup procedures, cybersecurity protocols, and antivirus protections are in place and up to date.

Software & Web Development Functions:

• Assist in maintaining and customizing internal software tools, dashboards, and ERP systems.
• Collaborate with in-house or outsourced developers to implement feature improvements and system updates.
• Perform basic coding, testing, and bug fixing in line with system performance requirements.
• Create or update internal web-based tools, staff portals, or ticketing systems as needed.
• Maintain and optimize the company’s website, intranet, and HRMS platforms.

Automation & Process Support:

• Recommend and implement automation tools to improve workflow across departments.
• Analyze IT support trends and help identify opportunities for digital transformation.
• Document IT issues, solutions, and system configurations for future reference.

Requirements

• HND / Bachelor’s Degree in Computer Science, Information Technology, Software Engineering, or related field.
• 2–4 years experience in an IT support or software/web development role.
• Proficiency in troubleshooting Windows OS, networking, and IT systems.
• Strong knowledge of HTML, CSS, JavaScript, and basic backend languages (e.g., PHP, Python, Node.js) is highly preferred.
• Experience with web hosting, control panels, and CMS platforms (e.g., WordPress) is a plus.
• Familiarity with SQL databases, REST APIs, and web-based integrations.
• Excellent problem-solving skills with strong attention to detail.
• Ability to communicate complex technical issues to non-technical staff.
• Knowledge of POS systems, cloud-based tools (e.g., Google Workspace), and backup solutions.