IT Support Officer at Sigma Consult

Urgent Vacancy 

Location: Lagos Island (Marina)
Industry: Finance/ Investment 
Mode of work: Hybrid

Responsibilities

• Install and configure computer hardware, software, systems, networks, printers, and scanners
• Set up accounts for staff, ensuring they educated on how to log in and resolve issues arising
• Investigate, diagnose, and solve computer software and hardware faults
• Monitor computer networks and systems to identify how performance can be improved
• Identify and solve any problems that arise with computer networks and systems.
• Procure network equipment and manage subcontractors involved with network installation.
• Respond to service calls when network issues are deemed to be the result of hardware failures.
• Install, troubleshoot, and maintain all fiber optic systems in homes including network extenders to ensure that they are working properly
• Test and evaluate new technology
• Maintain a working log detailed all required system updates, as well as the date of completion
• Act as the initial point of contact for all computer and system related concerns from employees

 
Requirements

• Bachelor’s degree in Computer Science/Engineering or related fields
• Industry-specific IT service certification will be an added advantage
• Have a knowledge of computer networking, LAN, WLAN installation, configuration, troubleshooting
• Have a knowledge of systems engineering, computer maintenance, server administration, installation, repair and troubleshooting
• Accept constructive criticism and customer feedback regarding their experience with software or IT services
• Extensive experience working with different operating systems including Windows and Mac OS.
• Time-management skills and the ability to establish reasonable and attainable deadlines for resolution.
• Comfortable working in and assisting others through company help desk software, in addition to other remote access desktop program
• Creative, open to new ideas and ability to multi-task effectively
• Experience installing and configuring computer systems and applications.