IT Support Officer (Network Support Engineer) at DreamWorks Integrated System Limited

Job Summary :

• We are looking for a highly skilled and motivated IT Support Officer (Network Support Engineer) to provide technical support and maintenance for our network infrastructure, ensuring maximum uptime, performance, and security. The successful candidate will have a strong background in network administration, excellent problem-solving skills, and the ability to work effectively in a fast-paced environment.

Key Responsibilities :

• Network Administration: Install, configure, and maintain network hardware and software, including routers, switches, firewalls, and VPNs.
• Troubleshooting: Identify, diagnose, and resolve network-related issues, including connectivity problems, slow performance, and security breaches.
• Network Security: Implement and maintain network security measures, including firewalls, intrusion detection/prevention systems, and antivirus software.
• Network Monitoring: Monitor network performance, identify potential issues, and take proactive measures to prevent downtime.
• Technical Support: Provide technical support and guidance to users, either in person or remotely, to resolve network-related issues.
• Documentation: Maintain accurate and up-to-date documentation of network infrastructure, configurations, and procedures.
• Compliance: Ensure compliance with organizational policies, procedures, and industry regulations.
• Collaboration: Work collaboratively with other IT team members to resolve complex technical issues and implement new technologies.

Requirements :

• Education: Bachelor's degree in Computer Science, Information Technology, or related field.
• Certifications: CCNA, CCNP, or equivalent networking certifications.
• Experience: At least 3 years of experience in network administration, support, or a related field.
• Technical Skills: Strong knowledge of networking protocols (TCP/IP, DNS, DHCP, etc.), network architectures (LAN, WAN, Wi-Fi), and network security principles.
• Problem-Solving: Excellent problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions.
• Communication: Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical users.
• Time Management: Ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced environment.