IT Support Officer at Mshel Homes Ltd

Job Summary:

The IT Support Officer will oversee and maintain the company’s IT systems, ensuring seamless operation of hardware, software, and networks. This role involves providing technical support, troubleshooting issues, and implementing solutions to enhance operational efficiency. The ideal candidate will also ensure data security, support digital platforms, and manage IT-related projects, contributing to the overall success of the organization.

Key Responsibilities:

• Install, configure, and maintain computer hardware, software, and networks.
• Provide technical support and resolve hardware/software issues promptly.
• Oversee and maintain company IT infrastructure, including servers, printers, and internet connectivity.
• Implement cybersecurity measures to ensure data protection and prevent breaches.
• Support and manage digital tools and platforms used for property management and client engagement.
• Update and maintain the company website and manage email hosting services.
• Collaborate with vendors for IT equipment procurement, servicing, and repairs.
• Train employees on IT systems, software usage, and cybersecurity best practices.
• Monitor IT systems to minimize downtime and optimize performance.
• Maintain an inventory of IT equipment and prepare regular usage reports.

Requirements:

• Bachelor’s degree in IT, Computer Science, or a related field.
• Proven experience in IT support, preferably in real estate or similar industries.
• Strong knowledge of networking, hardware troubleshooting, and software applications.
• Proficiency in Microsoft Office Suite, CRM tools, and web hosting platforms.
• Excellent problem-solving, communication, and organizational skills.