IT Support Officer at GTI Group

Job Description

• First lien support for a customer inquiry via all available platforms
• Record and analyze user faults reported and resolved.
• Training the end-users to use hardware, software and databases
• Answering end-user queries
• Monitoring technical developments and informing end users of developments that might be pertinent to them
• Determining the source of problems with production systems and initiating corrective actions
• Informing end-users of problems with hardware, software or databases that could affect them work
• Initiating changes to improve efficiency.

Required Skills and Qualifications

• Bachelor's Degree in Information Technology, Computer Science, or related field (or equivalent experience).
• Proven experience in an IT support role, preferably in a fast-paced environment.
• Strong knowledge of Mac operating systems, as well as common software applications.
• Familiarity with hardware setup and repair, including PCs, printers, and mobile devices.
• Excellent communication and customer service skills, with the ability to explain technical issues to non-technical staff.
• Ability to prioritize and manage mbultiple tasks under pressure.
• Problem-solving mindset and attention to detail.
• Understanding of IT security protocols and best practices.