IT Support Officer at Fort Knox Group

Duties / Responsibilities

• Coordinate with dispatch for daily appointments
• Carry material and stage for installer at the customer's' premises.
• Guide, coordinate and oversee fellow installers.
• Assist with accessories and device collection from assigned stock pick up point as needed.
• Assist with the completion of tasks within allotted time frame
• Review paperwork with customers where needed.
• Wear all identification, safety and courtesy equipment at all times.
• Educate customers about benefits and up-sell to customers add on sales products
• Educate customers on the features and functionality of installed products
• Test electrical equipment or systems to ensure proper functioning of routers and service.
• At times, crawl into small spaces, work in all climates and remain physically fit.
• Maintain installation tools and equipment in safe working order.
• Assist in the removal and installation of materials in customer’s premises.
• Evaluate and monitor the performance and quality standards of sub-contractors within their infrastructure boundaries.
• Provide Reports of Works done with the corresponding Time sheet for daily submission.

Requirements

• Minimum of High School Diploma, Trade School Diploma.
• Degree in IT or Engineering (preferred)
• 1 - 2 years Previous trade experience is a plus
• Strong troubleshooting abilities
• Splicing and racking abilities
• Managing multiple requests and complexities
• Onboarding of new clients utilizing
• Working in non-traditional spaces such as roofs or basements.
• Hands-on experience installing and adjusting the equipment involved is preferred
• Exposure to working in strenuous fields or environments.