IT Support / ELV Officer at Mar and Mor Integarted Services

Responsibilities

• Install and configure computer hardware operating systems and applications
• Monitor and maintain computer systems and networks
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults
• Replace parts as required
• Provide support, including procedural documentation and relevant reports
• Follow diagrams and written instructions to repair a fault or set up a system
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues
• Respond within agreed time limits to call-outs
• Work continuously on a task until completion (or referral to third parties, if appropriate)
• Priorities and manage many open cases at one time
• Rapidly establish a good working relationship with customers and other professionals, such as software developers
• Test and evaluate new technology
• Conduct electrical safety checks on computer equipment.
• Designs, installs, configures and tests active components of Security System as directed
• Understands and follows industry standards related to Physical Security
• Recommend upgrades or system improvements on maintained system as required;
• Addresses product related issues with manufacturer TAC/support staff
• Makes inquiries to multiple industry vendors and equipment providers
• Maintains certifications and knowledge of technology developments
• Supports the Implementation Team as directed by Project Engineer, providing basic engineering support and detailed knowledge in his area of expertise
• Assists in the development of written procedures related to the position
• Perform other tasks related as delegated by the direct manager or superior

Requirements

• BSc, BTech / M.Sc. (or it's equivalent) in Computer Science
• Minimum of 4 years Post-NYSC experience working in the same capacity and industry
• Candidate must have relevant certifications and experience.