IT Specialist at Unified Payment Services Limited

Job Objective(s)

• To provide technical support to hope psbank by ensuring optimal functioning of digital banking channels and platforms, implementing new solutions, and maintaining system stability and performance.

Duties & Responsibilties

• Execute technical implementation of new digital banking solutions and upgrades.
• Generate daily, weekly, monthly, and quarterly performance and operations reports.
• Conduct testing and deployment of updates across Hope banking channels including USSD, Internet Banking, Agency, and Mobile platforms.
• Perform continuous monitoring of transactions across all banking channels to ensure seamless operations.
• Provide second-level support to the Hope PSBank Customer Care team.
• Monitor daily transaction flow on Hope’s processing system (HDP).
• Oversee resource utilization and performance of the Hope Digital Platform servers.
• Track and manage issues using a structured issue management system.
• Conduct daily monitoring and performance checks on the Hope Core Banking Application (PRIME).
• Perform and validate daily data backup procedures.
• Undertake assigned ad-hoc tasks to support team and organizational goals.

Job Requirements

• Education: B.Sc. / B.Tech / B.Eng Degree in Information Technology, Computer Science, Engineering, or other relevant Applied Sciences.

Experience:

• 4 - 6 years relevant experience in system integration, software testing, or quality assurance.
• Experience with agency banking solutions is a strong advantage.

Key Competency Requirements:
Knowledge: 

• E-payment industry knowledge Behavioural
• Results oriented
• Demonstrates Integrity
• Proactive
• Decisive
• Analytical Creative & Innovative.

Skills & Competencies:

• Proficiency in Postgress, Microsoft SQL Server management studio
• Good troubleshooting and analytical skills.
• Good written and verbal communication skills and excellent collaborative skills.