IT Service Desk Officer at Tranter IT Infrastructure Services Limited

Age: Not more than 23 years of age

Salary:

• Net salary: 118,034.59

Job description

• Provide first-level IT support. 
• Follow up with all calls logged to the Service desk and ensure closure within SLAs. 
• Call prioritization, categorization, escalation/referral, and resolution, 
• Weekly report to Unit head on number of Logged, open, and unresolved requests 
• Assigning users requests to different workgroup using fresh service
• Resolving IT Issues through phone/ Teams/ email /service desk portal. 
• Service desk alongside other first level functions must resolve 35% of all tickets logged against Technology Group. 
• Carry out any other task assigned by the Line Manager.

Qualification: OND holders only