IT Products Service Technician / Engineer at PG Consulting Limited

Job Responsibilities

• Provide technical support for clients experiencing hardware, software and network issues.
• Monitoring equipment performance and developing preventive maintenance measures.
• Conducting quality assurance and safety checks on all equipment and providing recommendations about new features and products improvement.
• Monitoring and maintaining computer systems, networks, manage and resolving service request tickets.
• Promptly following up on service requests and providing technical support for equipment end users
• Setting up, installing new IT equipment, configuring operating systems, diagnosing and fixing network, hardware or software challenges.
• Managing data back-ups and managing risk to avoid network and system external threats.

Qualifications and Skills

• Degree in Computer Engineering, Computer Science or similar fields.
• Minimum of 5 years experience in providing IT technical or engineering service support to an organization.
• Ability to multi-tasked, handle multiple requests, manage competing priorities without being overwhelmed.