IT Officer at Vixa Pharmacy

Roles and Responsibilities

• Install, maintain, troubleshoot, and update operating systems and user applications.
• Monitor the network to ensure functionality and availability to all system users.
• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.
• Testing and evaluate new technology.
• Monitor and maintain computer systems and networks.
• Install and configure peripherals including scanners, external drives, monitors and other peripheral hardware.
• Talking to staff or clients to determine the nature of any problems encounter either face-to-face or via phone so as to resolve issues.
• Setup and support audio/visual equipment for presentations and trainings on and off site.
• Replace parts as required.
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a faulty or set up a system.
• Support the roll-out of new applications.
• Set up new users' accounts and profiles and deal with password issues.
• Respond within agreed time limits to call-outs.
• Work continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritize and manage many open cases at one time.
• Conduct electrical safety checks on computer equipment.

Qualifications

• Preferred candidates must have HND / B.Sc in Computer Science/Computer Engineering / Electrical / Electronics Engineering
• IT certification is an added advantage.
• Minimum of 2 years and above from reputable Organization.
• Below 30 years.

Skills / Competencies Requirements:

• In-depth knowledge of hardware and software
• Excellent organizational skills.
• Ability to work well with people.
• Meticulous attention to detail.
• Excellent problem-solving skills.
• Service minded.
• Willing to take ownership of issues.
• Ability to work to deadlines.