IT Officer at Redeemers Health Village

Key Responsibilities
Technical Support:

• Provide first-line support for IT-related issues, including hardware, software, and network problems.
• Troubleshoot and resolve technical issues promptly to minimize downtime and disruptions.
• Install, configure, and maintain computer systems, peripherals, and software applications.

Network Administration:

• Assist in managing and maintaining the hospital’s local area network (LAN) and wide area network (WAN).
• Monitor network performance and troubleshoot connectivity issues.
• Ensure network security by implementing appropriate measures and protocols.

System Maintenance:

• Perform regular maintenance and updates on IT systems to ensure optimal performance.
• Manage antivirus software and perform regular security checks.
• Backup and restore data as needed to prevent data loss.

User Support and Training:

• Provide technical support and training to staff on the use of IT systems and software applications.
• Develop user guides and training materials to enhance staff proficiency with IT resources.
• Assist in the onboarding process for new staff by setting up IT accounts and systems.

IT Asset Management:

• Maintain an inventory of all IT equipment and software licenses.
• Monitor and manage IT assets to ensure they are in good working condition.
• Coordinate with vendors for the procurement, repair, and replacement of IT equipment.

Documentation and Reporting:

• Maintain accurate records of IT support requests and resolutions.
• Document IT procedures and protocols for reference and training purposes.
• Prepare regular reports on IT activities and system performance for the IT Manager.

Compliance and Security:

• Ensure compliance with data protection regulations and hospital policies.
• Implement and monitor IT security measures to protect sensitive information.
• Participate in IT audits and support the implementation of audit recommendations.

Project Support:

• Assist in IT projects, including system upgrades, network installations, and software deployments.
• Collaborate with other departments to understand their IT needs and provide appropriate solutions.
• Contribute to the planning and execution of IT initiatives to improve hospital operations.

Web Development:

• Basic understanding of web development.
• Experienced use of development tool such as HTML, CSS, Javascript and MySql.
• Experienced use of Wordpress CMS.

Requirements
Qualifications and Experience:

• Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Minimum of 2 years of experience in IT support or a similar role.
• Proficiency in computer hardware, software, and network troubleshooting.
• Experience with Windows and Linux operating systems.
• Experienced use of Wordpress CMS
• Knowledge of data backup and recovery processes.

Physical Requirements:

• Ability to lift and move IT equipment, such as computers and peripherals