IT Officer (Printer/Computer, LAN/WAN, ERP – Tally Specialist) at Reliable Steel & Plastic Ind. Ltd.

Salary Range: ₦150,000 - ₦200,000 per month

Position Summary:
We are seeking a dedicated and knowledgeable IT Officer with hands-on expertise in printer repairs, LAN and WAN connections, troubleshooting and problem-solving, and ERP systems, specifically Tally. The ideal candidate will be responsible for maintaining the company’s computer systems, ensuring smooth network connectivity, and supporting the IT needs of our operations.

Key Responsibilities:

• Printer & Accessories Maintenance:
  • Perform regular maintenance and repairs of printers, scanners, and other computer peripherals.
  • Troubleshoot and resolve hardware and software issues related to printers and other IT accessories.
  • Coordinate with vendors for major repairs or replacements.
• Network Management:
  • Ensure the proper setup, maintenance, and troubleshooting of Local Area Network (LAN) and Wide Area Network (WAN) connections.
  • Diagnose and resolve network connectivity issues, optimizing the efficiency of the network infrastructure.
  • Monitor network performance and implement solutions to enhance speed, security, and reliability.
• ERP (Tally) Support:
  • Provide day-to-day technical support for Tally ERP software and its integration with other company systems.
  • Troubleshoot issues related to Tally software, including updates, configurations, and data accuracy.
  • Assist with Tally software training for employees, ensuring efficient usage of the ERP system.
  • Coordinate with the finance and operations teams to resolve any ERP-related issues.
• IT Troubleshooting & Support:
  • Respond to IT-related service requests from staff and address issues in a timely manner.
  • Provide technical support for computer hardware, software, and applications.
  • Ensure the proper functioning of company software and systems by conducting routine checks and preventive maintenance.
• Documentation & Reporting:
  • Maintain a detailed log of all IT repairs, incidents, and support tickets.
  • Provide periodic reports to the IT Manager regarding system performance, network issues, and repairs.
  • Ensure all IT equipment is properly inventoried and tracked.

Required Skills & Qualifications:

• Proven experience with printer and accessory repairs, and network troubleshooting (LAN/WAN).
• Strong knowledge of ERP systems, specifically Tally.
• Hands-on experience with hardware/software diagnostics and solutions.
• Good understanding of network protocols, routers, and switches.
• Ability to work independently and as part of a team.
• Excellent communication and problem-solving skills.
• Willingness to relocate to Onitsha and work onsite at the company headquarters.

Preferred Qualifications:

• Certification in IT (e.g., CompTIA, Cisco, Microsoft, etc.) is an advantage.
• Experience working in a manufacturing or production environment is a plus.