IT Officer at CareOne Clinics

Position Summary

• The ideal candidate will be the backbone of CAREONE's IT infrastructure, ensuring customers have a smooth experience with minimal downtime.
• The candidate will provide first-line technical support to employees and help maintain the organization’s I.T. infrastructure, troubleshooting hardware and software issues, responding to user queries, and assisting with the installation and maintenance of IT systems.

Job Description

• Diagnose and troubleshoot technical issues, including account setup, installations, network and other configurations, issues with laptops, scanners, multifunction printers, smartphones, tablets, and IT-related hardware/software
• Track computer system issues through to resolution within agreed time limits
• Follow up with team to ensure all systems are fully functional and after troubleshooting ,prepare regular, accurate, and timely reports.
• Monitoring and reporting on system health (workstations, network, solar, cctv) daily, and ensuring all issues are properly logged.
• Software duties include installing, upgrading, and maintaining operating systems, antivirus software, account creation, account removal, whitelisting, blacklisting, maintenance, and policies.
• Responsible for hardware inventory and software licensing
• Assist with Systems administration tasks and projects such as network/data security, backups, patching, network issues, antivirus scan schedules, etc.
• Maintain and update documentation, i.e. procedures, diagrams, inventory, and knowledge articles, and develop automation and tooling as needed.
• Calculate and document equipment power/space requirements and consumption for multiple sites. Work with vendors and facilities operations to meet these requirements.
• Schedule and perform computer and network maintenance including repairs, upgrades, and migrations.
• Participate in on-call activities and follow an escalation process to support the infrastructure 24/7.
• Educate staff on the company's I.T Policy and report non-compliance.
• Provide regular reports to the MD Operations on support activities and any recurring issues.
• Support the roll-out of new applications, ERPs. Test and evaluate new technology/software/application
• Conduct data and network security.
• Other duties as assigned by MD Clinical and Administration, Medical Director or Board of Directors.

Qualifications

• Bachelor's degree in Computer Science, Computer Engineering, Information Technology or a related discipline
• 0-2 years of experience
• Relevant certification (e.g. CompTIA A+, Microsoft Certified Professional, CCNA)
• Good understanding of computer systems, mobile devices, and other tech products
• Good knowledge of software and operating systems
• Strong written and oral communication skills
• Good technical, analytical, troubleshooting and problem-solving skills
• Proficiency in the use of Microsoft Office Tools (Word, Excel, PowerPoint) and other computer applications.