IT Officer at Bridgemead Consulting

Job Description

• The IT Officer is responsible for overseeing and maintaining the technology infrastructure within the oil palm plantation or milling operations.
• This includes managing computer systems, software applications, network infrastructure, and ensuring data security.
• The IT Officer plays a key role in supporting the operational efficiency of the organization by ensuring that technology systems run smoothly, securely, and are aligned with the company’s business objectives.
• This role requires strong technical knowledge, problem-solving skills, and the ability to support staff across various departments.

Key Responsibilities

• System Administration:

  • Maintain and monitor computer systems, servers, and software applications to ensure reliable performance.
  • Install, configure, and update software and hardware systems, including ensuring that they meet operational requirements.
  • Troubleshoot system issues and provide timely solutions to minimize downtime.

• Network Management:

  • Oversee the company’s network infrastructure (LAN, WAN, internet connectivity) to ensure stable and secure operations.
  • Implement network security measures and conduct regular checks to prevent unauthorized access and cyber threats.
  • Collaborate with external vendors for internet service and network equipment management.

• Data Management & Security:

  • Ensure the backup, integrity, and security of company data, including critical operational data related to oil palm plantation or mill operations.
  • Implement and enforce data protection protocols in compliance with industry regulations.
  • Manage user access and permissions to ensure appropriate access control.

• Technical Support:

  • Provide technical support to staff and troubleshoot hardware/software problems.
  • Assist in the implementation and training of staff on new software or systems that improve operational efficiency.
  • Maintain an IT help-desk, ensuring that user issues are resolved promptly and effectively.

• Software & Application Support:

  • Support the implementation and maintenance of specialized software systems used in the plantation or mill operations (e.g., ERP systems, inventory management, field reporting).
  • Customize and optimize software tools to meet operational needs.

• Hardware & Equipment Management:

  • Oversee the procurement, installation, and maintenance of computers, servers, and other IT equipment.
  • Track and manage the inventory of IT assets.

• Project Management & Upgrades:

  • Lead or support IT-related projects, such as system upgrades, new technology implementation, and automation initiatives within the plantation or mill operations.
  • Stay updated with technological advancements and recommend improvements for enhancing operational efficiency.

• Collaboration & Reporting:

  • Collaborate with other departments to understand their IT needs and offer appropriate solutions.
  • Prepare regular IT performance reports and highlight areas for improvement or investment.

Qualifications and Skills

• Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Minimum of 2-3 years of experience in IT support or system administration.
• Proficient in managing network infrastructures, database management, and operating systems (Windows, Linux, etc.).
• Experience in troubleshooting hardware and software issues.
• Knowledge of IT security best practices and data protection laws.
• Familiarity with enterprise resource planning (ERP) systems and industry-specific software applications.
• Strong communication and interpersonal skills.
• Ability to work under pressure and handle critical IT issues in a fast-paced environment.