IT Officer at Berekkah Consulting Limited

Educational Qualification:  B.sc/HND in Computer Science or related studies

Experience:  Minimum of 4-5 years related experience

Role Objective: We are looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Detailed Description

• Provide technical assistance with computer hardware and software
• Resolve issues for staff via phone, in person, or electronically
• Log bugs and enhancement requests
• Perform hardware and software installations, configurations and updates as needed
• Create and maintain tips and tricks solutions for online database and web site
• Provide introductory on-line & classroom training for company products
• Resolve technical issues in a timely manner using available resources within the company

Required Skills

• Excellent customer service skills
• Strong troubleshooting and critical thinking skills
• Previous working experience in IT support
• Associate’s Degree in Computer Science or Management Information Systems (MIS)