IT Manager at The People Practice

Our client, a Pan-African organization investing in the inclusion of Women, is looking to hire an IT Manager who is responsible for managing the organization's information technology operations, ensuring the provision of efficient and effective technical support services. This role involves strategic planning, directing, and coordinating the design, installation, and connectivity of systems and network infrastructure to ensure the stable operation of all IT assets. Additionally, the IT Manager will manage all the organization's website to ensure optimal performance, security, and user experience.

Responsibilities

The selected candidate will be responsible for but not limited to the following functions:

IT Operations & Support

• Oversee the day-to-day operations of the IT department, ensuring reliable operation of all IT systems, including network infrastructure, storage systems, hardware, software, and applications.
• Ensure that IT systems are secure and compliant with data protection regulations and best practices.
• Lead and manage IT projects from inception through to completion, ensuring projects are delivered on time, within budget, and meet the specified requirements.
• Develop and enforce IT policies and procedures to ensure consistent and secure operations.
• Manage employee onboarding and training on internal IT systems.
• Coordinate technology installations, upgrades, and maintenance.

Technical Expertise & Website Management

• Provide technical expertise and guidance to management and all employees.
• Audit systems, assess the outcomes, and provide tailored recommendations for improvement.
• Stay abreast of emerging technologies and industry trends, recommending innovative solutions to enhance the organization’s technological capabilities.
• Oversee the management and maintenance of the organization’s website to ensure optimal performance, security, and user experience.
• Coordinate with web developers and designers to implement website updates, improvements, and troubleshooting.
• Monitor website analytics and performance metrics, making necessary adjustments to improve site functionality and user experience.
• Ensure the website is compliant with regulatory requirements and industry standards.

IT Strategy & Planning

• Develop and implement IT strategies in line with the organization’s business objectives.
• Assess and anticipate technology needs and align IT initiatives with business goals.
• Oversee the annual IT budget and ensure cost-effectiveness, as well as track and maintain hardware and software inventory.

Vendor Management

• Manage relationships with external IT vendors and service providers to ensure that services are delivered effectively and efficiently.
• Negotiate contracts and service agreements with third-party vendors to optimize cost and performance.

Qualifications

• Minimum Bachelor’s degree in information technology, Computer Science, or related field and relevant certifications (such as PMP, ITIL, or Cisco) is a plus.
• Minimum of 3-5 years of experience in IT management or a related role.
• Experience with various operating systems, databases, and software applications.
• Experience in website management, including content management systems (CMS), web analytics, and SEO best practices.
• Proven track record of successfully managing IT operations and teams.

Must have skills

• Proficiency in managing network infrastructure, cybersecurity, and operational IT related troubleshooting.
• Strong problem-solving and decision-making abilities.
• Project management expertise, managing multiple tasks with a focus on quality and timely delivery.
• Excellent collaboration and communication skills to work effectively with cross-functional teams.
• Strong attention to detail and the ability to conduct thorough quality checks.