IT Infrastructure Management Officer at LEAD Enterprise Support Company Limited

JOB SUMMARY

The IT Infrastructure Management Officer is responsible for supporting the bank’s IT infrastructure, ensuring the stability, security, and efficiency of network systems, servers, and related technologies.

This role involves maintaining IT resources, troubleshooting technical issues, and implementing best practices to optimize infrastructure performance and reliability.

DUTIES & RESPONSIBILITIES

1. Assist in managing and maintaining the bank’s IT infrastructure, including servers, networks, and cloud services.
2. Monitor system performance, troubleshoot issues, and ensure optimal uptime.
3. Support the implementation of security measures to protect IT systems from cyber threats.
4. Assist in data backup, disaster recovery, and business continuity planning.
5. Manage IT hardware, software, and licensing to ensure compliance and efficiency.
6. Work with vendors to procure, install, and maintain IT infrastructure components.
7. Ensure compliance with regulatory standards and internal IT policies.
8. Provide technical support and training to users on IT infrastructure-related matters.

KEY PERFORMANCE INDICATORS

1. System uptime and network reliability.
2. Response time for troubleshooting and resolving IT issues.
3. Compliance with security and regulatory standards.
4. Efficiency of backup and disaster recovery processes.
5. User satisfaction with IT support and infrastructure services.

EDUCATION AND EXPERIENCE

1. Education: Bachelor’s degree in Computer Science, Information Technology, or a related field.
2. Membership in relevant professional bodies such as the Nigeria Computer Society (NCS) is an advantage.
3. Certifications in IT infrastructure (e.g., Cisco Certified Network Associate (CCNA), Microsoft Certified: Azure Administrator, AWS Certified SysOps Administrator, ITIL, CompTIA Network+) are preferred.
4. Experience: 3+ years of experience in IT infrastructure, network administration, or system support.

KNOWLEDGE/ SKILLS/COMPETENCIES

1. Knowledge of network administration, system security, and cloud computing.
2. Proficiency in Windows/Linux server administration and virtualization technologies.
3. Strong problem-solving and troubleshooting skills.
4. Ability to work effectively in a team and support IT operations.
5. Good documentation and communication skills.