IT Infrastructure Management Officer at HRD Solutions

Job Objectives / Summary

• The IT Infrastructure Management Officer is responsible for supporting the bank’s IT infrastructure, ensuring the stability, security, and efficiency of network systems, servers, and related technologies.
• This role involves maintaining IT resources, troubleshooting technical issues, and implementing best practices to optimize infrastructure performance and reliability

Duties & Responsibilities

• Assist in managing and maintaining the bank’s IT infrastructure, including servers, networks, and cloud services.
• Monitor system performance, troubleshoot issues, and ensure optimal uptime.
• Support the implementation of security measures to protect IT systems from cyber threats.
• Assist in data backup, disaster recovery, and business continuity planning.
• Manage IT hardware, software, and licensing to ensure compliance and efficiency.
• Work with vendors to procure, install, and maintain IT infrastructure components.
• Ensure compliance with regulatory standards and internal IT policies.
• Provide technical support and training to users on IT infrastructure-related matters.

Key Performance Indicators

• System uptime and network reliability.
• Response time for troubleshooting and resolving IT issues.
• Compliance with security and regulatory standards.
• Efficiency of backup and disaster recovery processes.
• User satisfaction with IT support and infrastructure services.

Requirements
Education and Experience:

• Education: Bachelor’s Degree in Computer Science, Information Technology, or a related field.
• Experience: 3+ years of experience in IT infrastructure, network administration, or system support.

Professional Body Membership/Certification(s):

• Membership in relevant professional bodies such as the Nigeria Computer Society (NCS) is an advantage.
• Certifications in IT infrastructure (e.g., Cisco Certified Network Associate (CCNA), Microsoft Certified: Azure Administrator, AWS Certified SysOps Administrator, ITIL, CompTIA Network+) are preferred.

Knowledge:

• Knowledge of network administration, system security, and cloud computing.
• Proficiency in Windows/Linux server administration and virtualization technologies.

Skills / Competencies:

• Strong problem-solving and troubleshooting skills.
• Ability to work effectively in a team and support IT operations.
• Good documentation and communication skills.

Salary
Open to negotiation.