IT Helpdesk Support Officer at ICST Solutions

Duties and Responsibilities

• Application monitoring, performance tuning, testing and availability/capacity planning.
• Work closely with Applications Support Officer to ensure availability and performance essential database services within application infrastructure.
• Ownership of the corporate management system including the proactive analysis, tuning and configuration
• Interact with various internal IT support functions, Development, Operations, QA, and external 3rd party vendors to troubleshoot and resolve complex problems.
• Active identification of incidents and manage the incident resolution process to provide service recovery.
• Work with appropriate support providers to analyze root cause and provide a permanent fix or workaround.
• Work to provide services to agreed SLA’s and OLA’s.
• To provide ongoing technical maintenance and usage support to maintain their reliability and business benefits.
• To analyze, define and implement interfaces between business applications to provide integrated solutions.
• To understand the security threats posed to applications which are accessible via the internet, devising and implementing security measures to ensure the integrity of users’ transactions and the confidentiality of council data.

Job Requirements
Education:

• B.Sc / HND in Computer science, Physical sciences, Information services or Engineering
• Professional certifications in ITIL, Microsoft, MSSQL and applications development tools would be an added advantage.

Experience:

• 1 Year and above in IT field support role.