IT Helpdesk/Support Officer at BAT Computer Technologies

The IT Helpdesk/Support Officer maintains the computer networks of all types, providing technical support and ensuring the whole company runs smoothly.

3. Purpose of the Job

Provide first level technical support for all our services:

• Data connectivity
• Internet services
• LAN & WLAN services etc.
• To consistently provide a high level of excellent customer service and technical support ensuring customers’ satisfaction at every point in time.

4. Expected Key Results:

• Incident Management (First Call Resolution)
•  Prompt Response to inbound calls and emails
• Follow up on unresolved complaint/open tickets to closure
• Timely Escalation/feedback to relevant units
• Preparing Technical Reports

5. Job Requirements

• Experience: Minimum of 2 years preferably in an ISP environment
• Qualification: Minimum of BSc

6. Educational Qualifications

(B.Sc/B.Eng) Computer Science/Computer Engineering /Electrical-Electronics Engineering, CCNA, CCNP (Desired)

7. Functional Skills

• Strong telecommunications
•  IP design skills, routing, VPN & in-depth knowledge of IP Network.
• Excellent business communication skills both verbal and written
• Excellent customer interface, analytical and presentation skills and be able to influence internal and external organizations.

Send your application and resume to "mlawal@batcomputers.net"