IT Cordinator at Reliable Steel & Plastic Ind. Ltd.

We are seeking a skilled IT Coordinator to join our team and take responsibility for maintaining our information technology systems and networks. In this role, you will play a crucial part in ensuring the functionality and efficiency of our computer and telecom systems.

Key Responsibilities:

System and Network Support:

• Assist with the setup, installation, and configuration of hardware and software.
• Ensure the maintenance of network infrastructure, including servers, workstations, and network devices.
• Troubleshoot and resolve issues related to computers, software applications, and network systems.

Technical Assistance:

• Provide help desk support to employees by diagnosing technical issues and offering solutions.
• Respond to IT requests and prioritize user support according to urgency.
• Create and manage user accounts, passwords, and access controls.

Project Coordination:

• Assist in planning and executing IT-related projects, including software upgrades, system migrations, and hardware procurement.
• Coordinate with external vendors or service providers to ensure timely project delivery and support.

Maintenance and Security:

• Perform regular backups of critical systems and data, ensuring business continuity.
• Implement and maintain cybersecurity protocols, including antivirus and firewall management.
• Conduct system monitoring and provide security updates as necessary to safeguard IT infrastructure.

Documentation and Reporting:

• Maintain accurate records of IT assets, software, and licenses.
• Document technical procedures, troubleshooting steps, and configurations for future reference.
• Prepare reports on IT system performance, incidents, and resolutions for management.

Training and Support:

• Provide basic IT training to staff on the use of software, hardware, and IT best practices.
• Stay updated with the latest technological trends and provide recommendations for improvements.

Qualifications:

• Bachelor’s degree in Computer Science, Information Technology, or related field (or equivalent work experience).
• Proven experience (typically 3+ years) in IT support or a similar role.
• Strong understanding of computer systems, networks, and security.
• Familiarity with common operating systems (Windows, macOS, Linux, Tally) and office productivity software.
• Excellent problem-solving skills and attention to detail.
• Ability to communicate technical information clearly to non-technical staff.

Skills:

• Proficient in Microsoft Office Suite, networking, and common hardware/software troubleshooting.
• Familiar with cloud services and backup solutions.
• Experience with IT ticketing systems and customer support tools.
• Strong organizational and time-management skills.
• Ability to work independently and as part of a team.

Preferred Qualifications:

• IT certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA).
• Experience with cloud platforms (e.g., AWS, Microsoft Azure).
• Knowledge of basic project management principles.

Salary Range 150,000 -  200,000