IT Assistant at Daily Need Distribution Company

Location: Idu, Abuja (FCT)

Responsibilities
Technical Support & Troubleshooting:

• Providing first-line support: Answering user questions and resolving technical issues related to hardware, software, and networks.
• Troubleshooting: Diagnosing and resolving problems with computer systems, applications, and peripherals.
• Installing and configuring: Setting up new hardware and software, including operating systems and applications.
• Maintaining systems: Ensuring computer systems and networks are functioning correctly, including updates, patches, and security protocols.

User Management & Support:

• Account management: Creating and managing user accounts, setting permissions, and managing access to systems and resources.
• User training: Providing guidance and training to users on how to use IT systems and applications.
• Communication: Communicating with users to understand their needs and ensure their issues are resolved.

Other Responsibilities:

• Documentation: Creating and maintaining technical documentation, user guides, and standard operating procedures.
• Inventory management: Tracking and managing IT inventory, including hardware and software.
• Project support: Assisting with the implementation of IT projects and upgrades.
• Administrative tasks: May include tasks like data entry, record keeping, and other general administrative duties.

Required Skills:

• Technical knowledge: Strong understanding of computer hardware, software, and networks.
• Problem-solving: Ability to diagnose and resolve technical issues.
• Communication: Excellent communication and interpersonal skills.
• Customer service: Ability to provide excellent customer service to users.
• Organization: Ability to manage tasks, prioritize work, and maintain accurate records.

Benefits

• Salary: N120,000 monthly gross.
• Annual leave allowance.
• Health insurance cover.
• Pension scheme.
• Career development programs.