Our journey as a healthcare provider began on the 23rd of January 2001 with the establishment of the Cardiac Centre, in Victoria Island, in association with the renowned Cromwell Hospital in London. Its philosophy of providing the best in specialised cardiac care has now been developed, in the form of the Reddington Multi-specialist Hospital, into one of pro...
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Patient Advocacy: Acting as a liaison between the patient, healthcare providers, and insurance companies to ensure the patient’s needs are met.
Coordination of Care: Organizing appointments, medical services, and travel arrangements to facilitate seamless access to care.
Information Provision: Educating patients about their insurance coverage, benefits, and any out-of-pocket expenses they may incur.
Cultural and Language Support: Assisting patients in navigating language barriers and cultural differences in healthcare settings.
Emotional Support: Providing reassurance and support to patients and their families during stressful times, helping them feel more comfortable in unfamiliar environments.
Documentation Assistance: Ensuring that all necessary medical documents, insurance claims, and travel paperwork are correctly completed and submitted.
Crisis Management: Responding to emergencies or unexpected changes in the patient's condition, coordinating with local healthcare facilities as needed.
Follow-Up Care Coordination: Assisting in scheduling follow-up appointments or treatments after initial care is provided.
Feedback and Reporting: Collecting feedback from patients regarding their care experience and reporting any issues to relevant parties for improvement.
Compliance Assurance: Ensuring that all actions taken are in accordance with both the insurance policy and local healthcare regulations.
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