Information Technology Support Engineer at First Ally

Job Description

• We are looking to hire an IT Support Executive to monitor and maintain the computer systems, telephony, networks and related compliments and accessories of the organization, provide technical support and ensure the whole company runs smoothly.

Responsibilities

• Install and configure computer hardware operating systems, applications, networks and related accessories.
• Monitor and maintain computer systems, telephony, networks and related compliments and accessories.
• Talk staff or clients through a series of actions, either face-to-face or over the phone, to help set up systems or resolve issues.
• Troubleshoot system, telephony and network problems, diagnosing and solving hardware or software faults.
• Replace parts as required
• Provide support, including procedural documentation and relevant reports.
• Follow diagrams and written instructions to repair a fault or set up a system.
• Support the roll-out of new applications
• Set up new users' accounts and profiles and deal with password issues.
• Respond within agreed time limits to issues.
• Work continuously on a task until completion (or referral to third parties, if appropriate).
• Prioritize and manage many open cases at one time.
• Test and evaluate new technology.
• Conduct electrical safety checks on computer equipment.
• Repair and replace equipment as necessary.
• Ensure safety and robustness of the systems and network.
• Procure necessary hardware and software as needed.
• In-depth knowledge of hardware and software
• Up-to-date knowledge of the latest IT and software trends.
• Perform other duties as assigned by Team Lead Skills

Qualifications

• Bachelor's Degree in Computer Science or any IT related field / proven work experience
• 1 - 2 years of IT support experience

Skills:

• Strong customer service ethos.
• Ability to work well with people
• Excellent organizational skills
• Patience
• A logical mind
• Enthusiasm for continual learning.
• An ability to stick to strict deadlines.
• A keen eye for detail
• Strong computer skills
• Ability to quickly adapt to change
• Time management skills.
• Teamwork
• Negotiation skills
• Analytical skills
• Communication skills
• Problem-solving skills
• The ability to prioritize workload.