Information Technology (Service) Operations Assistant at IITA - International Institute of Tropical Agriculture

Ref: STS2022-006
Location: Ibadan, Oyo 
Recruitment Type: STS- National (6-months renewable contract)
Contract: 6-months renewable contract

Duties

• Work along with other SPOC (Single Point of Contact) to receive and record all request/issues / complaints / incidents from end-user.
• Assign tickets already logged via the institutional helpdesk - SysAid to the available ServiceDesk Analyst.
• Log, receive and respond to incident/request/problem on SysAid.
• Follow-up on all tickets assigned and from end-user to completion and resolutions.
• Ensure that all requests and enquiries on IT matters and activities are promptly attended to and closed correctly with the appropriate response to the satisfaction of the customer.
• Work with end-users to identify and deliver required PC service levels.
• Assess malfunctions of computer hardware of software applications to determine appropriate actions to maintain computer and network operations.
• Perform any other job-related task as may be assigned by the Supervisor.

Qualifications

• OND in Computer Science / Engineering, Electrical / Mechanical Engineering, Information
• Technology, or related field with a minimum of three (3) years’ experience performing similar or related role in a well-structured organization.

Competencies:
The ideal candidate must:

• Have good client relation and management, customer services relation and the knowledge Microsoft Client technologies management (Wins 7, 8, 10, 11).

Remuneration
We offer highly competitive salary with equally attractive benefits and excellent working
conditions in a pleasant campus environment.