Latest Jobs at the International Institute of Tropical Agriculture (IITA)

Ref: STS2022-006
Location: Ibadan, Oyo 
Recruitment Type: STS- National (6-months renewable contract)
Contract: 6-months renewable contract

Duties

• Work along with other SPOC (Single Point of Contact) to receive and record all request/issues / complaints / incidents from end-user.
• Assign tickets already logged via the institutional helpdesk - SysAid to the available ServiceDesk Analyst.
• Log, receive and respond to incident/request/problem on SysAid.
• Follow-up on all tickets assigned and from end-user to completion and resolutions.
• Ensure that all requests and enquiries on IT matters and activities are promptly attended to and closed correctly with the appropriate response to the satisfaction of the customer.
• Work with end-users to identify and deliver required PC service levels.
• Assess malfunctions of computer hardware of software applications to determine appropriate actions to maintain computer and network operations.
• Perform any other job-related task as may be assigned by the Supervisor.

Qualifications

• OND in Computer Science / Engineering, Electrical / Mechanical Engineering, Information
• Technology, or related field with a minimum of three (3) years’ experience performing similar or related role in a well-structured organization.

Competencies:
The ideal candidate must:

• Have good client relation and management, customer services relation and the knowledge Microsoft Client technologies management (Wins 7, 8, 10, 11).

Remuneration
We offer highly competitive salary with equally attractive benefits and excellent working
conditions in a pleasant campus environment.

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Ref: STS2022-006
Location: Ibadan, Oyo
Recruitment Type: STS - National
Duration: 6 months renewable

Duties

• Assist in reviewing and developing policies, procedures and guidelines for IT Service
• Management processes, operations, and delivery.
• Establish and develop control of IT Resources (ITSM) processes including Incident Management, Request Management, Problem Management, Change Management, and Knowledge Management under the guidance of the Head.
• Adopt ITIL best practice, to handle all requests/enquiries on IT procurement matters/issues to the ServiceDesk via telephone, email, (CRM) end-user portal
• (SysAid) or electronic shop to ensure courteous, timely and effective responses on attending to user’s needs.
• Integrate and maintain prompt, highly available and quality service delivery on all IT related services (ServiceDesk Operations).
• Assist the Head in driving overall IT Service Management strategy, objectives and Service Delivery in the Institute.
• Ensure that all requests and enquiries on procurement matters and activities are promptly attended to and closed correctly with the appropriate response to the
• satisfaction of the customer.
• Manage and oversee the updates of supplies on the IT procurement online stores
• ensuring physical counts of IT stocks in the store tallies with the electronic store
• (ShopICT) and are replenished when they fall below the low level.
• Develop Knowledge Management as a fundamental practice of the section, providing an information base through the process of information management with continuous improvements, and exchange of expertise at all levels of the institute.
• Provide and give monthly reports of all procurement activities from stocking IT items
• (supplies replenishing) to selling, thereby using the report statistics to advise the Head on the trend of procurement activities.
• Enhance positive customer and end-user support experience through the application of appropriate service maintenance metrics and KPIs.
• Assist the Head in planning and implementation of information security systems awareness programs in the institute.
• Liaise with the Supply Chain on the procurement of IT supplies with external IT
• Vendors/Service Providers.
• Research, analyze and recommend to the Head, state of the art advancement in IT Services Management technologies for deployment and implementation.
• Ensure the IT asset register is accurate and equipment disposals are carried out as per the IITA Asset Usage & Disposal Strategy.
• Review and analyze incident/request and problem reports for patterns, and trends while identifying ways to minimize the occurrence and impacts on business operations in the institute and provide recommendations where necessary to the Head for adoption.
• Develop and maintain standard operational documents and procedures.
• Supervise the daily operations of the Service Management Operations, while monitoring and receiving feedback on the status of IT systems from the Infrastructure
• Operations Team and advising the Head on best practices when and where applicable.
• Liaise with the Head to identify and assist with organizing capacity development for the IT staff member while also performing all other job-related duties as may be assigned by the Head.
• Perform any other job-related task as may be assigned by the Supervisor.

Qualifications

• Master's Degree in Computer Science / Engineering, Electrical / Mechanical Engineering, Information Technology or any other Service Management courses with a minimum of six (6) years’ experience performing similar or related role in a well-structured organization.
• Possession of professional certifications in Information Technology/Service Management (Service Delivery/Management, MCP, A+, ITIL, SDA, SDM, ISO) is an added advantage.

Competencies:
The ideal candidate must have:

• Good client relation and management, Service Delivery and Management, Microsoft Client technologies management (Wins 7, 8, 10, 11), Mac OS management (ElCapitan, Sierra, Mojave etc.), Layer-2 level support, Active Directory and Email Service supports.

Remuneration
We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.

go to method of application »

Ref: IITA-HR-NRS2022-007
Location: Ibadan, Oyo 
Recruitment Type: National (2-year renewable contract)
Contract: 2-year renewable contract

Duties

• Assist in the field and greenhouse work such as planting, crop management,
• harvesting, storage, data collection, and taking pictures as approved by the Supervisor.
• Carry out general office duties such as photocopying, sorting of documents etc.
• Handle large equipment like weighing balances, vehicle, sprayer, etc in the execution of initiative activities in the lab, screen house, glasshouse and field as approved by the Supervisor.
• Assist in the day-to-day maintenance of SeEDQUAL initiative (yam) equipment in compliance with minimum operating standards.
• Report immediately any malfunction of the equipment under his care to the Supervisor.
• Assist in recording utilization details in the equipment logbook.
• Perform any other job-related task as may be assigned by the Supervisor.

Qualifications

• O' Level qualification with a minimum of three (3) years of experience performing a similar role in a well-structured environment with a valid driver’s license.

Competencies:
The ideal candidate must:

• Be able to work with the staff of different ethnic groups and nationalities
• Have good communication skills (writing, reading and speaking)
• Be ready to work longer hours/weekends if needs be.
• Have good driving skills.

Remuneration

• We offer a highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.