Information Technology Officer - Banking at Human Capital Partners (HCP)

Job Summary:

• The Information Technology (IT) Officer is responsible for managing and maintaining the Bank's IT systems and infrastructure.
• This includes providing technical support to staff, ensuring system security, performing routine maintenance, and troubleshooting IT issues.
• The IT Officer plays a crucial role in maintaining the integrity of the Bank’s IT systems and ensuring they support the Bank’s operations efficiently.
• This role requires knowledge of software, hardware, networking, and database systems, as well as adherence to industry best practices and regulatory standards.

Responsibilities

IT Support & Troubleshooting

• Provide technical support to end users, resolving hardware and software issues promptly.
• Install, configure, and maintain computer systems, hardware, and software applications.
• Troubleshoot network, system, and connectivity issues and ensure timely resolution.
• Assist in setting up user accounts, workstations, and network access for new employees.

System Maintenance & Management

• Perform routine system maintenance, updates, and backups to ensure optimal system performance and data integrity.
• Monitor the performance of the Bank’s IT systems and resolve any issues that arise.
• Ensure the availability and functionality of the Bank’s network, servers, and databases.
• Collaborate with vendors for the maintenance and repair of hardware or software as needed.

Network Administration

• Monitor and manage the Bank’s local area network (LAN), wide area network (WAN), and internet connectivity.
• Ensure network security by implementing firewalls, access controls, and encryption protocols.
• Troubleshoot network issues, including connectivity and bandwidth problems, and ensure minimal downtime.
• Coordinate with external service providers for internet and network-related services.

System Security & Data Protection

• Implement and enforce security protocols to safeguard the Bank’s IT systems from cyber threats, data breaches, and unauthorized access.
• Regularly update antivirus software, firewalls, and other security tools to prevent potential vulnerabilities.
• Ensure data protection and confidentiality by adhering to industry standards and regulatory requirements, such as GDPR and NDPR.
• Perform regular security audits to identify and mitigate any risks or weaknesses in the system.

Backup & Disaster Recovery

• Develop and manage data backup processes to ensure data recovery in case of system failure or disaster.
• Ensure the availability of disaster recovery plans and test them periodically to validate effectiveness.
• Maintain documentation for backup procedures and disaster recovery plans, ensuring accessibility and compliance with the Bank’s policies.

Software & Application Management

• Assist in the deployment and management of enterprise software applications used by the Bank, such as accounting, project management, and CRM systems.
• Ensure that all software licenses are up to date and compliant with vendor requirements.
• Work with other departments to assess software needs and recommend new solutions as necessary.
• Provide training and support to users for new software or systems implemented by the Bank.

Policy Implementation & Compliance

• Ensure that the Bank’s IT policies and procedures are followed by all staff.
• Stay up to date with the latest IT regulations and ensure the Bank’s IT infrastructure complies with relevant industry and government regulations.
• Assist in the development and implementation of new IT policies that enhance the security and efficiency of the Bank’s operations.

Vendor Management

• Liaise with external vendors for the procurement of IT equipment and services.
• Ensure that service level agreements (SLAs) with vendors are met, and performance is regularly reviewed.
• Oversee the installation and configuration of new IT systems and hardware provided by vendors.

 IT Projects & System Upgrades

• Assist in planning and executing IT projects, including system upgrades, migrations, and new installations.
• Work closely with the Head of IT and other stakeholders to ensure IT projects are completed within scope, on time, and within budget.
• Ensure smooth transitions during system upgrades with minimal disruption to the Bank’s operations.

Qualifications

• First Degree in Computer Science, Information Technology, or a related field.
• Minimum of 5 years of experience in IT support, network administration, or system management.
• Relevant Professional qualification required.eg (e.g., CCNA, CompTIA Security+, Microsoft Certified: Azure Administrator)
• Working knowledge of IT/MS Office Tools