Information Technology (IT) Consultant at The Health Strategy and Delivery Foundation (HSDF)

Job Summary

• The Information Technology Consultant will be responsible for creating transformative solutions and supporting both users and IT Infrastructure in such a way that promotes overall efficiency across the organization. The IT Consultant will provide support services to users, analyze and diagnose HSDF’s IT infrastructure, gather and validate business requirements, and play a pivotal role in designing and implementing various technology solutions.

Key Responsibilities

• Work with the team to research, develop, present and run value-driven business transformation initiatives
• Liaise with users to gather and validate business requirements for IT projects
• Train and supports end-users on the business applications
• Test new systems against predetermined requirements to determine go-live decisions
• Contribute to IT policies and strategies development
• Source and manage IT vendors’ relationships
• Manage Microsoft Office 365, Azure, SAP, and AWS tenants
• Coordinate the periodic measurement, analysis and reporting of Information Security Key Risk Indicators and maintain the IT Risk Register
• Support the development and implementation of awareness programs and campaigns to promote information security consciousness and compliance
• Participate in coordinating responses and remediation of security incidents.
• Provide deskside and remote support services to employees
• Install, support, and uninstall software applications
• Install and manage various hardware, including laptops, desktops, printers, firewalls, routers, access points, and servers.
• Support the IT team in developing network recovery and backup restoration processes
• Provide network configuration, test, support, and maintenance
• Provide infrastructure status reports regularly
• Plan and conduct proactive monitoring, analysis, assessment and reporting on the system and network security events and compliance status.

Key Performance Indicators

• Substantial returns on technology investments
• Cost saving opportunities
• Number of unresolved complaints against total incidents logged
• 99% security remediation
• Cycle time to resolve problems or issues
• 90% participation in team activities
• Internal customer satisfaction level.

Qualification, Experience and Competency Requirements

• University Degree or its equivalent
• IT professional certification will be an added advantage
• At least 7 years of combined experience across IT service delivery, project management, infrastructure and security.
• Good working knowledge of IT operations, policies, and best practice procedures in alignment with the International Organization for Standardization.
• Practical knowledge of Information Security measures and best practices on prevention, monitoring, remediation and reporting
• Proficient in networks, software (MAC and Windows OS), and hardware.
• Strong knowledge of Microsoft Office Suite, especially Excel, Word, PowerPoint.
• Fluent in spoken and written English.Proven analytical skills, time management skills, writing ability, and written and oral communications skills in English.
• Must be able to work collaboratively with others in a participative management environment, working independently as well as working in a team
• Must be able to take initiative where appropriate, proffer solutions to bottlenecks and challenges
• Demonstrated expertise in applying rigorous analytical skills to understand and improve business operations
• Strong organizational and project management skills.