Information Technology Application Assistant at Adexen

Reference No.: IITA-HR-NRS2021-005
Location: Ibadan, oyo
Recruitment Type: National (3-year renewable contract)
Contract: 3 year renewable contract

Duties

• Deploy applications to end-users such Enterprise Resource Packages (ERP) including related add-ons;
• Adopt Information Technology Infrastructure Library (ITIL) best practice in handling incidents or requests to the ServiceDesk via telephone, email, or end-user portal (Sysaid)
• Perform small-scale custom application programming/improvement/bug fixing, using e.g., C#, sql server, bootstrap, JavaScript and similar technologies/languages and occasionally revise database replication and design;
• Troubleshoot both technical and operational related issues from end-users
• Assist users on functional matters related to the applications, notably ERPs related to travel management, vehicle request and annual employee appraisal system;
• Provide functional/configuration related support on SharePoint related solutions;
• Perform general system software maintenance and upgrade;
• Test fixes to ensure incident has been adequately resolved and thereafter develop knowledge base articles for end users;
• Perform any other duties as may be assigned by the supervisor.

Qualifications

• B.Sc / HND in computer science or similar or related field with a minimum of three (3) years’ experience performing similar or related in a well-structured organization.
• Experience on ERP’s will be an added advantage.

Competencies:
The ideal candidate must have:

• Good knowledge of most common programming languages with good customer support orientation.

Remuneration
We offer highly competitive salary with equally attractive benefits and excellent working conditions in a pleasant campus environment.

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