Information Technology Administrator at UAC

Job Description

• The IT Administrator is responsible for managing and maintaining the organization's IT infrastructure, systems, and services.
• This includes overseeing network operations, server management, software installations and updates, user support, and data backup and recovery.
• The IT Administrator plays a crucial role in ensuring the smooth functioning of the company's IT operations and providing technical support to employees.

Key Responsibilities:

Network Management:

• Design, implement, and maintain the organization's local area network (LAN) and wide area network (WAN).
• Monitor network performance, troubleshoot network issues, and ensure network security.
• Configure and manage network devices such as routers, switches, and firewalls.

Server Administration:

• Install, configure, and maintain servers, including physical and virtual servers.
• Monitor server performance, ensure system availability, and perform regular backups.
• Administer user accounts, permissions, and access rights.
• Implement and maintain server security measures.

Software Management:

• Install, configure, and update software applications and operating systems.
• Manage software licenses and ensure compliance with software agreements.
• Troubleshoot software-related issues and provide technical support to users.
• Implement software patches and upgrades.

User Support:

• Provide technical assistance and support to end-users regarding hardware, software, and network issues.
• Respond to user inquiries, diagnose problems, and recommend appropriate solutions.
• Set up and configure workstations, laptops, printers, and other peripheral devices.
• Conduct user training on IT systems and tools.

Data Backup and Recovery:

• Develop and implement data backup and disaster recovery plans.
• Perform regular backups of critical data and test the restoration process.
• Ensure data integrity and security during backup and recovery operations.

IT Documentation and Reporting:

• Maintain accurate records of IT assets, licenses, configurations, and network diagrams.
• Generate reports on system performance, incidents, and service requests.
• Document IT policies, procedures, and guidelines.

IT Security:

• Implement and enforce IT security policies and procedures.
• Monitor and respond to security incidents, malware, and other threats.
• Conduct regular security audits and vulnerability assessments.
• Stay updated on the latest IT security trends and best practices.

Qualifications and Skills:

• Bachelor’s degree in computer science, or a related field.
• Proven experience as an IT Administrator or similar role.
• In-depth knowledge of network protocols, hardware, and security.
• Proficiency in server administration (Windows/Linux), virtualization technologies, and cloud platforms.
• Strong troubleshooting skills and ability to resolve technical issues efficiently.
• Familiarity with software deployment, patch management, and remote support tools.
• Excellent communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Strong organizational and multitasking abilities.
• Certifications such as CompTIA Network+, Microsoft Certified IT Professional (MCITP), or Cisco Certified Network Associate (CCNA) are a plus.